Stakeholder Management
Manage stakeholder expectations to ensure continuous levels of engagement by identifying and addressing needs, setting service standards and resolving issues in accordance with organisational procedures
Type
Functional
Competency Area
Customer Relationship and Stakeholder Management
Levels
Smap each stakeholder and their feedback
Execute feedback processes on practices and performance with relevant stakeholders using appropriate platforms and procedures
Document feedback from stakeholders, and highlight opinions and disagreements during interactions
Refine activities in stakeholder management plans in alignment with feedback received from stakeholders
Consider stakeholder interests in decision- making and operations to build trust
Escalate conflict situations to relevant senior team members
Maintain processes that allow for cultural sensitivity and managing conflicts
Implement communication plans to ensure that stakeholders are constantly kept informed
build network among stakeholders to communicate organisation stand pount
Determine specific interests, expectations and influence of stakeholders
Facilitate networking opportunities to build relationships
Engage relevant stakeholders to understand their project expectations and requirements
Develop plans for early engagement to allow time for buy-ins and consultations with stakeholders
Analyse and interpret collated feedback using appropriate analysis techniques
Address mismatched areas of expectation and refer to relevant project authorities for advice
Facilitate alignment of expectations between relevant stakeholders and project teams
Build relationships with relevant stakeholders throughout project and/or work lifecycles according to stakeholder management plans
Drive the relationship process and communication plans to ensure that stakeholders are constantly kept informed
Establsih organisation guidelines and stakholder roadmap
Establish organisation guidelines for stakeholder engagement and stakeholder management roadmap
Formulate proactive processes that prioritise stakeholder engagement and cultural sensitivity
Initiate early engagement to allow time for buy-ins and consultations with stakeholders
Develop communication strategies to build and maintain successful relationships with key strategic stakeholders
Establish key stakeholder relationship management audit processes and criteria
Collaborate with relevant senior stakeholders to ensure implementation of feedback processes
Review and approve stakeholder engagement procedures, in line with emerging trends and regulations
Address escalated issues and lead negotiations to influence key stakeholder decisions
Manage stakeholder communication
Determine an effective communication management plan
Develop and produce a business partner analysis
Lead stakeholder relations strategies to regularly engage all stakeholders connected with the organisation
Direct stakeholder relations and clear communications styles to support effective and positive engagement with all stakeholders
Spearhead engagement plans with strategic stakeholders
Endorse stakeholder engagement strategies and plans
Prioritise feedback processes for senior stakeholder evaluations
Prioritise stakeholder engagement procedures to achieve optimal outcomes
Apply market and industry knowledge to drive stakeholder engagements
Encourage stakeholder development strategies to ensure effectiveness for team members
Report on stakeholder management initiatives to relevant parties
Prioritise escalated issues to influence decision making processes