Maintains up-to-date knowledge about practices and policies that assist in performing day to-day work

Keeps own policy and procedure binders (circulars, memorandums, OMs), working papers, and ensures that files are up-to-date

Seeks to understand policies and procedures in the related work area,

Proactively reads relevant literature to enhance knowledge of relevant practices

Keeps abreast of changes in internal and external environment that impacts work area

Identifies and utilises learning opportunities to improve knowledge (for example, courses, observation of others, assignments, etc.)

Draws opportunities for learning from day to day experience

Seeks to enhance knowledge through interaction with experts and by reading articles and journals

Consults closely with other Departments and relevant stakeholders to develop broader conceptual understanding

Pursues challenging assignments to develop expertise

Develops an external orientation, by keeping up-to-date with professional bodies, trends, and new legislation

Reads widely, such as policy documents, external reports, or professional and Government journals

Explores best practices and identifies opportunities for implementation in the existing environment

Encourages knowledge and experience sharing

Looks beyond the short term and makes changes in systems and processes which focusses on long term knowledge enhancement (capacity development, planning, research etc)

Is identified as a thought leader in own professional or technical field

Encourages and facilitates the acquisition of knowledge in others

Suggests strategies to develop Departments’/Civil Services’ overall knowledge base

Creates an environment for development of knowledge of self and other