Rail Operations Control Management
Manage rail operations and control to achieve and enhance rail service continuity and reliability
Type
Functional
Competency Area
Rail Operations
Levels
Real-time train service information and announcements
Interpret real-time train operation information from ISCS monitoring systems
Coordinate with train and station staff to handle rail incidents and/or service disruptions
Disseminate real-time train service information through public announcement systems and displays on trains and/or at stations
Select appropriate pre- programmed public announcement messages and/or service information according to service requirement
Broadcast ad-hoc service announcement through public announcement systems and displays on trains and/or at stations
Provide administrative and operational support for the day-to-day OCC operations
Report OCC systems and equipment faults and defects Report abnormalities of OCC incidents
Support access control of internal and external stakeholders and/or service providers to restricted access areas of the OCC
Regulate train service and operations
Operate and monitor ISCS and train control systems
Interpret real-time train operation information from ISCS to regulate train services in accordance to service schedules and standards in compliance with regulatory requirements
Control train movements on mainline tracks and/or within train depot
Carry out organisational safety procedures to ensure safety in mainline
Perform the control of signalling system operations in mainline
Handle degraded train services and operations due to technical faults or rail incidents
Support coordination of rail incidents management
Document train deployment activities
Analyse train deployment activities
Recommend improvements to train service schedules and timetables
Manage train service performance
Supervise and direct service control operations and performance within the operation and control environment
Monitor operational control activities via Generic Work Station (GWS)
Facilitate the communication of deviation in service performance to the organisation
Evaluate variances in train services performance indicators
Evaluate reports on performance and safety of train services to improve train service regulation approach
Synthesise information from charts, drawings, maps, schedules, real- time positional information and historical information to aid achievement of quality service standards
Develop train service and performance reports
Develop Work Instructions (WI) and Rules and Procedures (R&P)
Conduct operations and service audits
Manage Operations and Control Centre (OCC) operations
Develop and implement OCC workflow procedures to improve operational efficiency and rail service enhancement
Devise organisational performance standards by analysing performance data for train services
Drive continuous quality improvement initiatives to achieve quality service standards
Develop service enhancement plans
Review operations and service audit outcomes
Optimise Operations and Control Centre (OCC) work
Formulate train service operations and control strategies
Guide OCC operations to meet service excellence goals
Anticipate future requirements of OCC operations
Appraise the performance standards of train services operations and control
Endorse KPIs devised for rail operations and control
Synergise OCC operations procedures across the rail network under the organisation’s purview