Crisis Management
Apply strategies designed to enable an organisation to deal with disruptive events by planning for responses to potential crises, establishing monitoring systems and training systems, communicating both internally and externally, and leading recovery processes
Type
Functional
Competency Area
General Management
Levels
Manage crisis determine recovery activities and conduct post-crisis analysis
Define, identify and classify sources of disruptive events for input into crisis management plans
Identify critical business functions and develop risk profiles for business units
Allocate resources and implement 'return-to- normal' procedures in accordance with crisis management plans
Form crisis communications teams to manage communication processes during disruptive events based on requirements of communications plans
Communicate organisational crisis management key messages to relevant stakeholders
Conduct post-crisis analysis to determine the need for post-event interventions
Deliver training programmes to relevant stakeholders in addressing the performance gaps for crisis readiness
Develop crisis management plans and recovery strategies for the organisation
Identify current trends in disruptions that can impact business processes
Design organisation- wide crisis management plans for recovery from disruptive events
Direct crisis response and recovery activities to be implemented in accordance with business continuity and recovery strategies
Facilitate involvement of cross-functional teams in crisis management
Update S O Ps
Conduct a detailed Post-Event analysis to understand what worked and what can be improved
Incorporate / modify Standard Operating Procedures accordingly
Activate 'return-to- normal' procedures in accordance with crisis management plans
Activate crisis response and recovery activities and stand-down procedures in accordance with business continuity strategies and crisis management plans
Facilitate communication processes to internal and external stakeholders during disruptive events
Refine organisational crisis management plans to ensure relevance to the current threat environment