Organisational Awareness
Understanding of the organisation’s mandate, structure, policies, processes, norms and its interface with other organisations. It also includes an understanding of the organisation’s informal structures, power dynamics, and constraints.
Type
Behavioural
Competency Area
Ethos
Levels
Understands formal structure
Understands the formal structures within the legal and political environment and knows who the key decision-makers are
Understands chain of command, positional power, rules and regulations, policies and procedures, standard operating procedures, etc
Understands informal structure
Effectively uses both formal and informal networks within Civil Services for acquiring information, assistance, and accomplishing work goals
Recognises customs, norms, specific language of the organisation
Recognises key players, decision-influencers organisational constraints
Applies this knowledge when the formal structure does not work as desired
Understands different perspectives and agendas
Able to visualise others’ perspectives
Able to articulate the agenda and concerns of stakeholders
Able to interpret the dynamics of various stakeholders
Keeps oneself abreast of internal dynamics and external environment
Recognises coalitions and implications of their agendas
Able to identify different coalitions which are either hidden or less obvious
Understands the objectives of the different coalitions and their impact on the organisation
Understands the implication of the broad social and economic context for the Civil Services
Able to form unconventional partnerships to drive Organisational Agenda
Predicts the building of coalitions or unstated agendas, and its wider implications
Demonstrates an in-depth understanding of the socio-political and economic context and its implications
Anticipates trends in the political environment and their impact on the organisation
Able to anticipate the creation of coalitions and agendas of different factions, and the multiple implications of these on the organisation
Operates successfully in a variety of social, political, and cultural environments