Human Resource Service Quality Management
Develop and implement human resource (HR) service management frameworks, incorporating service quality standards, agreements and metrics
Type
Functional
Competency Area
General Human Resource Management
Levels
Implement of HR service management frameworks
Develop service quality agreements with internal stakeholders
Evaluate data on current service quality levels
Review HR services against metrics in the service quality management frameworks
Communicate findings and outcomes of HR service quality reviews to relevant stakeholders
Identify opportunities for continuous improvement of HR service quality
Review HR service quality agreements
Manage service level agreements
Establish frameworks for HR service quality
Analyse merits of different service delivery structures and standards
Implement HR service quality standards
Design target HR service delivery structures and models
Develop HR service management frameworks
Establish HR service quality standards and targets to be achieved
Develop service excellence metrics and indicators
Recommend changes to service level agreements to enhance alignment with service delivery models
Build service-oriented mindset within the HR department
Define framework for service delivery model
Determine best HR operating models based on the organisation’s business strategies
Inspire service quality excellence amongst senior management
Drive the attainment of service quality certifications for the HR function
Approve changes to service level agreements