Employee Relationship Management
Strengthen employee relationships and facilitate resolutions to conflicts and disputes
Type
Domain
Competency Area
Workforce Engagement
Levels
Resolve employee disputes and sustain relationships
Formulate employee engagement
Liaise with senior stakeholders to share employee engagement insights
Evaluate impact of employee engagement levels and their drivers on organisation effectiveness
Drive the resolution of conflicts
Assess ground sentiments to identify opportunities and concerns in employee relationships
Analyse the nature and sources of conflicts, grievances and disputes
Identify relevant resolution actions and processes to handle employee conflicts, grievances and disputes
Investigate routine and transactional employee disputes and conflicts according to organisational policies and guidelines
Recommend procedures to resolve transactional conflicts
Implement resolution processes in accordance with organisational policies and guidelines
Document employee conflicts, resolutions and outcomes
Strengthen employee relationships at workplace
Identify potential employee relationship issues
Oversee resolution of transactional employee relationship issues
Liaise with involved parties to investigate the validity and credibility of claims
Develop solutions to resolve employee conflicts, grievances and disputes
Facilitate negotiation and conflict resolution meetings with involved parties to achieve mutually agreeable outcomes
Oversee implementation of agreed outcomes
Review documentation of employee conflicts, resolutions and outcomes
Recommend programmes and initiatives to strengthen relationships among employees
Analyse internal and external trends that impact employee relationships
Formulate strategies, policies and processes to strengthen employee relationships at the workplace
Develop frameworks for managing conflicts, grievances and disputes
Secure buy-in from stakeholders on employee relationship management strategies
Mediate employee relationships issues
Monitor trends and factors that impact employee relationship strategies
Evaluate feasibility of proposed initiatives to cultivate strong relationships among employees
Review employee relationship strategies and frameworks to
enhance positive employee relations