Attention to Detail
Ensuring compliance to procedures, rules & guidelines and delivering work that is thorough, meticulous and devoid of errors.
Type
Behavioural
COD
Department of Personnel and Training DoPT
Levels
Basic
Strives to obtain detailed & comprehensive information from commonly available sources
Is aware of knowledge resources & SOPs associated with and adheres to them as much as possible
Seeks out colleagues & seniors in order to clarify doubts/ reconfirm details
Proficient
Reviews all deliverables before submission to ensure quality standards
Devises a work plan and adheres to it to avoid missing timelines
Keeps a thorough checklist of personal tasks & duties to ensure nothing is missed
Is extremely careful & mindful while dealing with sensitive & confidential information
Advanced
Holds self and others responsible for sticking to knowledge resources and set SOPs of the department
Sets the standard for the level of detailing needed in quality deliverables
Ensures maintenance of record of agreed upon actions and regularly reviews the status to avoid missing timelines
Digs deeper by asking questions, or examining knowledge resources when not satisfied with the level of detail
Expert
Closely monitors the standard of deliverables created across the Department
Mitigates broader issues to ensure compliance and minimize risk to the Department
Is able to discern loop holes and assure their timely resolution