Communication
Must be able to exchange information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
Type
Behavioural
COD
Department of Personnel and Training DoPT
Levels
Basic
Listens to others objectively without interruptions
Double checks to ensure clear & correct understanding of information communicated by others
Asks preliminary questions to gather all the facts at hand and ensure clarity of understanding
Consistently communicates with superiors and keeps them updated on progress of work
Proficient
Is able to articulate himself/herself clearly, both orally and in writing
Presents complex ideas in a simple & concise manner without the use of a lot of jargon
Fosters two way communication by actively listening to others and asking leading questions to get a deeper understanding of the topic
Communicates information likely to be perceived negatively with sensitivity and tact
Advanced
Adjusts the communication style depending on the situation & the audience
Ensures discussions take place timely and in a civilized manner without turning into arguments
Anticipates the response to messages and adapts communications accordingly
Identifies non-verbal cues and combines them with verbal cues to arrive at a complete understanding of what is being communicated
Expert
Conveys only factual information Acknowledges any lack of information, acts tactfully and follows up with a response in agreed time
Uses varied communication methodologies to promote dialogue and shared understanding through interesting examples (stories, myths, cases, best practices etc)
Decides on the best medium to convey different types of information to achieve the maximum output