Conflict Management

Encouraging creative tension & differences in perspectives while minimizing the negative aspects of conflict. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.




Department of Personnel and Training DoPT



Addresses employee concerns timely & effectively to minimize grievances

Provides accurate & factual information to avoid conflicts at a later stage


Ensures a safe & fair work environment for the team

Hears from all sides involved before taking steps to resolve a conflict

Addresses sensitive issues with respect and ensures confidentiality is maintained


Takes immediate action to address any behavioural issues

Manages conflict among team members by utilizing mediation techniques

Is a non-biased and objective mediator

Mitigates staff concerns regarding agency-wide issues by investigating allegations and taking appropriate action


Ensures all supervisors are sensitized towards dealing with controversial and sensitive issues

Resolves conflicts arising at the agency level due to competing objectives, limited resources, or differing perspectives