Consensus Building
Build consensus through give & take, open dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships. Gains cooperation from others to obtain information and accomplish goals.
Type
Behavioural
COD
Department of Personnel and Training DoPT
Levels
Basic
Is open to take into account varying viewpoints
Reaches out to multiple stakeholders to gather all the relevant information
Communicates the pros and cons of an initiative, as well as its benefits for the citizens/ end users in order to get buy-in
Proficient
Develops relationships with experts and key sources of information to ensure delivery of quality services to the larger public
Proactively shares knowledge and information to ensure buy in
Customises the communication depending on the situation & target audience
Meets with team leaders regularly to gain support & buy in for any new ideas
Advanced
Provides forums to elicit diverse perspectives across teams to enable robust decisions
Creatively uses the knowledge of the experts in order to address diverse interests of the stakeholders
Keeps stakeholders informed about various initiatives and engages with them regarding new initiatives
Makes an effort to understand the motives & opinion of others
Prepares for others’ reactions in advance by visualising the implications of the proposal
Expert
Helps to align diverse interests to a common goal
Explores innovative ways to converge different opinions, keeping in mind the end goal
Communicates with conviction and clarity in face of tough negotiations
Identifies opportunities to build relationships with external partners and larger communities with the purpose of serving the wider public
Demonstrates willingness to trade-off immediate gain with long-term benefit