Decision Making
Takes well informed & timely decisions taking into account the relevant facts, data, risks and differing points of view.
Type
Behavioural
COD
Department of Personnel and Training DoPT
Levels
Basic
Gathers the relevant information & stakeholders needed for taking a particular decision
Makes a decision taking into account the relevant guidance, rules & timelines
Clearly communicates the rationale behind the decision both verbally and in writing
Is able to defend the decision with relevant facts & data if questioned
Proficient
Consults experts if needed to get additional information to make an accurate decision
Recognises scope of own authority for decision making and escalates to the appropriate level if necessary
Stays away from personal bias and stereotypes while taking decisions
Demonstrates decisiveness when under pressure or faced with complex or sensitive situation
Advanced
Uses limited information and arrives at conclusions during a crisis situation
Analyses the impact of past decisions made and incorporates lessons learnt in future decision making process
Empowers team members to make decisions
Seeks out best practices while taking decisions for the team
Expert
Anticipates impact of decisions & foresees any unintended consequences on the larger public
Reconciles competing views in order to move forward in a way that is beneficial to the public
Is confident in the decisions and able to defend them at the highest level
Swiftly analyses complex and ambiguous data to provide clarity of thinking and direction to
the Department
Gives unbiased advice to Ministers based on past experience & analysis
Is not afraid to put forth conflicting points of view
Strives to make decisions for the benefit of the larger public, particularly the marginalized & disadvantaged