Problem Solving
Understanding a situation by breaking it into small parts, organising information systematically and setting priorities.
Type
Behavioural
COD
Department of Personnel and Training DoPT
Levels
Basic
Collects related information from a variety of sources in order to come to a concrete conclusion
Is able to effectively sift through a large amount of information
Breaks down complex issues into smaller parts for easier analysis
Proficient
Identifies the linkages between two aspects of a situation
Develops an action plan based on linkages and measures advantages/disadvantages of all possible scenarios
Advanced
Collates & analyses information from multiple sources while taking a decision regarding a problem
Develops the best potential solutions and identifies risks involved
Expert
Ability to see the big picture
Communicates complex problems in a simple manner
Develops a solution that attempts to address all the issues at different levels
Generates options to address the problem in its entirety
Creates solutions that address not only immediate issues but also issues arising in the medium to long term