Seeking Information
An underlying curiosity to know more about things, people, or issues. This includes ‘digging’ for exact information and keeping up-to-date with relevant knowledge.
Type
Behavioural
Competency Area
Efficiency
Levels
Conducts basic search
Uses available information in the organisation
Asks direct questions from those who are directly involved in the situation
Conducts basic search to obtain more information in books, journals and internet
Investigates situation
Investigates each situation beyond routine questioning
Checks assumptions against facts by asking questions
Identifies people who are related and investigates the situation further
Connects all the information available and conducts field visits, if needed, to gain a comprehensive understanding of the situation
Digs deeper
Asks a series of probing questions to get at the root of a situation or a potential opportunity
Consults with experts and practitioners to get their independent perspective, background information, experience, etc.
Seeks to develop deeper understanding and get an in-depth perspective of the subject
Conducts research
Makes a systematic effort within limited time to obtain needed data or feedback
Conducts in-depth investigation from different and a wide range of sources
Studies best practices of other states, sectors, regions organisations etc
Tries to obtain new insight or meaning by conducting or commissioning a formal research if required
Develops own sources of direct information
Conducts field visits (if needed) to gain a comprehensive understanding of situation
Identifies individuals or develops trusted sources to conduct regular information gathering
Validates the veracity of informal information through other means and resources