Must be able to exchange information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.




Department of Personnel and Training DoPT



Listens to others objectively without interruptions

Double checks to ensure clear & correct understanding of information communicated by others

Asks preliminary questions to gather all the facts at hand and ensure clarity of understanding

Consistently communicates with superiors and keeps them updated on progress of work


Is able to articulate himself/herself clearly, both orally and in writing

Presents complex ideas in a simple & concise manner without the use of a lot of jargon

Fosters two way communication by actively listening to others and asking leading questions to get a deeper understanding of the topic

Communicates information likely to be perceived negatively with sensitivity and tact


Adjusts the communication style depending on the situation & the audience

Ensures discussions take place timely and in a civilized manner without turning into arguments

Anticipates the response to messages and adapts communications accordingly

Identifies non-verbal cues and combines them with verbal cues to arrive at a complete understanding of what is being communicated


Conveys only factual information Acknowledges any lack of information, acts tactfully and follows up with a response in agreed time

Uses varied communication methodologies to promote dialogue and shared understanding through interesting examples (stories, myths, cases, best practices etc)

Decides on the best medium to convey different types of information to achieve the maximum output