Competencies
580 items
Unit Load Devices Operations
Domain
Implement and develop standards for the handling, deployment and maintenance of Unit Load Devices (ULDs)
Data Management
Functional
Prepare, structure and manage human resource (HR) data and information to assist in the analyses of business and HR issues
Data Governance-Learning
Functional
Develop and implement guidelines, laws, and regulations across the organisation for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches in a range of complex, ambiguous or multi-faceted contexts
Crisis Management
Domain
Apply strategies designed to enable an organisation to deal with disruptive events by planning for responses to potential crises, establishing monitoring systems and training systems, communicating both internally and externally, and leading recovery processes
Data Analytics System Design
Functional
Integrate the use of data analytics in the production environment for the identification of bottlenecks and system improvements
Data Storytelling and Visualisation
Functional
Combine data insights, and dynamic visual displays with illustrative and interactive graphics and narrative representative formats to present patterns, trends, meanings, messages and analytical insights from data or new concepts in a strategic manner
Cyber Risk Management
Domain
Develop cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstration of the business risks associated with these loopholes and provision of risk treatment and prioritisation strategies to effectively address the cyber-related risks, threats and vulnerabilities identified to ensure appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework
Data Mining and Modelling
Domain
Establish and deploy data modelling techniques to support narrative and predictive analytics efforts and identify trends and patterns for simulation and forecasting purposes
Contract Management
Functional
Formalise contracts and/or service level agreements with providers of products and services including measure and manage supplier performance and fulfilment of agreed-upon service level agreements. This includes resolution of contractual issues and maintenance of vendor and/or provider relationships
Cargo Loading and Unloading Administration
Domain
Manage cargo loading and unloading activities to and from the aircraft in accordance with loading plans and Standard Operating Procedures (SOPs)
Technology roadmapping
Functional
Understand, recognise, design, and visualise a technology roadmap to plan for new and existing technology-focused solutions in the government.
Artificial Intelligence Application
Functional
Understand and apply artificial intelligence (AI) to technological artifacts, while assessing its benefits and challenges.
Change Management
Functional
Understands, contributes and drives the implementation of change management processes required for effectively supporting, planning, implementing, evaluating and sustaining change.
Climate-Resilient Development
Domain
Identify, evaluate, select, implement, and adjust actions to reduce climate vulnerabilities and improve development outcomes.
Tax Computation
Functional
Compute Goods and Services Tax, and tax liabilities
Sustainable Energy Infrastructure Design
Domain
Identify, plan and design urban sustainable energy-efficient public infrastructure.
Forestry Livelihood Management
Domain
Understand the need, importance of designing, managing, conserving and repairing forests and associated resources (forest-dependent SMEs) for human and environmental benefits.
Tax Controversy Management
Domain
Respond to tax queries from the authorities with completeness, relevance and accuracy
Passenger Information Systems Management
Domain
Implement and manage effective Passenger Information Systems (PIS) to provide relevant and timely information to passengers and members of the public
Cash Flow Reporting
Functional
Maintain business units’ cash flow reports by consolidating data and performing analysis on cash inflow and outflow
Livelihoods Design
Domain
Design and advocate for livelihood interventions that respond appropriately and ethically to various needs, including but not limited to psychosocial and mental health, social, and financial.
Gender Equality
Domain
Understand, identify, and advocate for gender equality in development programmes, through the design and implementation of gender strategies.
Data Analytics
Functional
Apply data extraction and analytic methods to analyse and evaluate financial and non-financial information and provide business intelligence
Rambabau Vadali
Domain
Rambabu Vadali
Involuntary Exit Management
Domain
Establish and implement frameworks, guidelines, policies and processes to manage involuntary exits
Job Analysis and Evaluation
Domain
Define and evaluate job requirements and expectations against specific metrics, structures or systems
Industry Networking
Domain
Establish broad external networks to enhance the organisation's value proposition and access to a community of professionals and potential candidates
Intellectual Property Management
Domain
Evaluate, determine and implement organisational intellectual property rights to mitigate potential infringement
Group Dynamics Facilitation
Domain
Assess group profile and dynamics to inform learning facilitation and group interaction approaches
Health and Wellness Programme Management
Domain
Develop and implement employee health and wellness programmes to promote a healthy and productive workforce
Labour Relations Management
Domain
Manage labour relations to support, enhance and strengthen the relationships amongst trade unions, work councils and employee forums
Financial Acumen
Domain
Exercise financial insight to establish budgets for human resource (HR) activities and monitor HR operations and outcomes against financial plans
Environmental Planning
Domain
Identify, assess and recommend future actions and development proposals that have environmental implications to improve the quality of the environment and the health and welfare of people
Scenario Planning
Functional
Understand and develop scenario plans to anticipate and solve for risks and uncertainties the Indian government might face, while managing social interests and government priorities.
Data collection and analysis
Functional
Proactively collect, clean, analyse, and communicate data from a range of stakeholders and sources to reach a conclusion and support decision making.
Environmental Impact Assessment
Domain
Demonstrates knowledge of environmental impact assessments in order to oversee and administer EIA processes that help determine the environmental impact of a proposed activity/project.
Public Sector Transformation and Innovation
Functional
Recognises and leverages the need for innovations that will systematically transform the public sector in India, by converting challenges into opportunities for change.
Environmental Legislation
Domain
Understand and demonstrate knowledge in the interpretation and application of environmental legislations in India, to ensure environmental protection and conservation in the short, medium, and long-term.
Ethics
Functional
Understand and apply ethics in the public sector, to solve ethical dilemmas and ensure prevalence of public sector values.
Institutional Governance
Functional
Applies institutional governance frameworks to strengthen state capacity, while focusing on transparent and accountable public sector governance and institutions.
Programme Implementation
Functional
Describe, draft, and develop programme implementation plans, to achieve predetermined outcomes, objectives, and long-term goals.
Gender and Environment
Domain
Understand, define, and advocate for issues located at the gender-environment intersection, with a focus on identifying and addressing gender gaps in environmental impact management.
Self-Confidence
Behavioural
Belief in own capability to accomplish a task and being able to express confidence in dealing with challenging circumstances, without being arrogant or boastful.
Voluntary Exit Management
Domain
Establish and implement frameworks, guidelines, policies and processes to manage voluntary exits
Employee Relationship Management
Domain
Strengthen employee relationships and facilitate resolutions to conflicts and disputes
Employer Branding
Domain
Facilitate programmes to communicate Employee Value Proposition to new hires and prospective hires into the organisation
Employee Engagement Management
Domain
Drive employee engagement programmes to facilitate commitment from employees to organisational values, vision and objectives
Employee Mobility Management
Domain
Establish policies to facilitate employee movements according to legal, organisational and professional requirements and guidelines
Diversity and Inclusion Management
Domain
Develop strategies and programmes to create an diverse and inclusive workplace where individual differences are accepted and respected
Executive Remuneration Management
Domain
Manage the design and implementation of executive remuneration for executives of the organisation
Digital Marketing and Communication
Domain
Develop digital outreach plans and marketing collaterals to communicate and enhance the organisation's employer brand
Cyber Security
Functional
Understand the aspects of cyber security, uses of various security practices, develop awareness of cyber security threats and evangelise safe and secure cyber resource usage
Commitment to the Organisation
Behavioural
Aligns behaviours and interests with the needs and goals of the organisation.
Internet of Things Management
Functional
Understand, identify, interpret, and develop IoT solutions towards pre-determined objectives, and improve existing processes.
Emerging Technology
Functional
Knowledge of developments and new applications of emerging technologies and their benefits, challenges, and applications to government processes.
Gender Sensitivity
Functional
Knowledge and application of theoretical and practical approaches to developing and sustaining gender sensitivity processes required for gender mainstreaming.
Human Resource Systems Management
Functional
Establish and manage effective and efficient human resource (HR) management systems
Crisis Situations Management/Disaster Management
Functional
Effectively identifie, support, manage, and lead crisis/disaster situation teams and plans.
Employee Communication Management
Domain
Formulate overall employee communication strategies and facilitate conversations to ensure effective and timely dissemination of pertinent information to employees
Impact measurement
Functional
Define, identify, develop, and manage impact measurement processes to reflect the reality of projects and programs.
Project Integration
Functional
Identify, define, combine and coordinate different processes and activities with project management process groups.
Project Planning
Functional
Identify, adapt, and streamline project deliverables by accounting for risks and planning for contingencies to help the team implement and close projects
Project Risk Identification
Functional
Identify, prepare and assess for internal and external risk impacting the project using a situational analysis framework to mitigate negative effects and maximise positive effects for project success.
Applied Statistics
Functional
The collection, management, analysis, and interpretation of data, using statistical tools, with the aim of evaluating the effectiveness of policies
Human Resource Service Quality Management
Functional
Develop and implement human resource (HR) service management frameworks, incorporating service quality standards, agreements and metrics
Enterprise Architecture
Domain
Operationalise a business strategy on the planning and development of business structures and models to facilitate the evolution of a business to its desired future state. This involves the review and prioritisation of market trends, evaluation of alternative strategies, as well as the strategic evaluation and utilisation of enterprise capability and technology to support business requirements
Organisational Analysis
Domain
Evaluate factors that can affect the organization’s performance as well as strategically assessing the organization’s own resources and potential for improvement
Baggage Security Screening Operations
Domain
Screen baggage in accordance with 100 percent Hold Baggage Screening (HBS) standards to facilitate detection and prohibition of explosives and security threats
Air Cargo Operations Management
Domain
Manage and implement processes and activities to build and develop air cargo operations
Organisational Strategy Development
Functional
Influence the organisation's business strategies from the perspective of human resource (HR) and workforce capability
Data Protection Management
Functional
Develop and implement a Data Protection Management Programme to comply with the Personal Data Protection Act 2012
Embedded Systems Interface Design
Domain
Design and set up interface and interconnections from or among sensors, through a network, to a main location, to enable transmission of information
Marketing Strategy Development
Functional
Perform market research to determine the ideal marketing strategy and positioning of products/servoces
Aircraft Emergency Management
Domain
Command and control aircraft during emergency situations in accordance with Safety and Emergency Procedures (SEP)
Service Branding and Coaching
Domain
Execute service brand guidelines and drive strategies to enhance the organisation’s service brands and value propositions
Organisational Diagnosis
Domain
Analyse organisational state and climate to diagnose issues and identify ways to optimise organisation effectiveness
Data Ethics
Functional
Apply legal and ethical principles in the collection, use, storage and disposal of data
Environment and Social Governance
Domain
Understand the latest industry and/or client standards regarding Environment and Social Governance (ESG) and undertake ESG research activities and document findings
Organisational Design
Domain
Develop and facilitate the implementation of organisational design to ensure its effectiveness and alignment with stakeholders' priorities
Manpower Planning
Functional
Develop and implement manpower plans to support strategic and operational needs
Crisis Management
Functional
Apply strategies designed to enable an organisation to deal with disruptive events by planning for responses to potential crises, establishing monitoring systems and training systems, communicating both internally and externally, and leading recovery processes
Vande Bharat Trainset technology
Functional
Understand the concept of Trainset and Distributed power rolling stock
Operational Risk Management
Functional
Develop and implement operational risk management strategies and structure to identify, measure, analyse, control, monitor and report on operational risks
Cybersecurity
Functional
Understand, develop and apply cybersecurity policies and procedures to ensure protection against cybersecurity risks and vulnerabilities, and to respond to cybersecurity breaches
Public Procurement of Goods
Domain
Role & Functions and in Public Procurement of Goods
Aircraft Landing Operations
Domain
Initiate aircraft descent, approach and landing in accordance with procedures and Air Traffic Control (ATC) instructions to ensure safe landing within the runway environment
Knowledge Management
Domain
Drive knowledge management through establishing, maintaining and improving processes and systems
Data and Statistical Analytics
Functional
Identify data sets for application of statistical techniques to analyse and interpret large complex data to uncover trends or patterns in order to locate and define new process improvement opportunities
Financial Modelling
Domain
Develop financial models and valuation models to arrive at a valuation conclusion
Organisational Design
Domain
Develop and facilitate the implementation of organisational design to ensure its effectiveness and alignment with stakeholders' priorities
Succession Planning
Functional
Develop succession strategies for critical roles in alignment with organisation’s strategic direction and priorities
Geoinfromatics
Domain
Create, organize, manage and analyze geospatial data
Baggage Handling Operations
Domain
Manage overall baggage handling operations according to safety standards and Standard Operating Procedures (SOPs)
IT Strategy
Functional
Plan, develop and communicate effective inward- and outward-facing IT strategies, solutions and action plans, driven by environment scanning and assessment of the business' future needs and long-term strategic direction. This involves devising internal management strategies and models to support and sustain IT transformations and alignment of IT investments and programmes with the strategy to optimise the business value from IT
Security Strategy
Domain
Establish the organisation's security vision, strategy and initiatives to ensure adequate protection of assets. This involves the planning, implementation and review of enterprise-wide security controls which includes policies, processes, physical infrastructure, software and hardware functions to govern and preserve the privacy, security and confidentiality of the organisation's information and assets
Embedded Systems Integration
Domain
Implement control systems to perform pre-defined tasks and also real-time monitoring for the real world
Organisational Culture Development
Domain
Facilitate the development of the desired organisational culture in alignment with the organisation's brand and business imperatives
Aircraft Turnaround Coordination
Domain
Conduct activities to prepare and turn around inbound aircraft for outbound flights
IT Governance
Functional
Set and monitor IT infrastructure, information, digital services and associated technology. This involves developing policies and practices to govern the organisation's approach toward handling and using IT products and services in order to ensure conformance with regulations and accountability in decision making in alignment with the business strategic plans and service standards
Track Tamping Vehicle Maintenance
Functional
Implement preventive and corrective maintenance activities of track tamping vehicle
Public Financial Management (PFM)
Functional
Understand, recognise, and evaluate the set of laws, rules, systems, and processes used by the central government to mobilise revenue, allocate public funds, undertake public spending, account for funds and audit results
Human Resource Advisory
Domain
Deliver human resource (HR) advisory and consultancy services to internal and external clients to meet their requirements
Networking
Functional
Identify and establish industry stakeholder relationships at all levels of business operations to further the organisation’s strategies and objectives
Infrastructure Design
Domain
Establish design policies and principles covering elements of connectivity, capacity, security, access, interfacing as well as the translation of that into the specifications, outline and design of IT infrastructure within the organisation, in order to support the business requirements
Trackside Automatic Train Control Equipment Maintenance
Functional
Implement preventive and corrective maintenance activities of Trackside Automatic Train Control equipment
Regulatory Policy
Functional
Able to understand, define, and support the development of sector-specific regulatory strategies to contribute to public policies, with a focus on evolving trends in India’s regulatory environment.
Innovation Management
Functional
Manage organisation's ability to respond to internal and external opportunities by using creativity to introduce new ideas, processes and products
Train Supervisory System Maintenance
Functional
Implement preventive and corrective maintenance activities of train supervisory system
Policy Development
Domain
Understand, examine, and forecast policy development cycles, specifically in India, to ensure alignment with government priorities.
IT Standards
Functional
Develop and review of standard operating procedures as well as service expectations for IT-related activities and processes. This includes the provision of clear guidelines for the organisation to carry out IT-related tasks in a manner that is effective, efficient and consistent with the IT service standards and quality standards of the organisation
Portfolio and Investment Risk Management
Domain
Manage relevant risks arising from investment and portfolio management activities to ensure compliance to regulations, investment guidelines and enabling investment objectives to be achieved
Scientific Communication
Domain
Interpret and communicate science themes to a range of audiences, to support decision-making, while influencing policy-agendas.
Vaccine Supplies and Logistics
Domain
Oversee, review and manage vaccine supplies and logistics systems to ensure efficient distribution of vaccines in order to prevent and control vaccine-preventable diseases.
Partnership Management
Functional
Build cooperative partnerships with inter-organisational and external stakeholders and leveraging of relations to meet organisational objectives. This includes coordination and strategising with internal and external stakeholders through close cooperation and exchange of information to solve problems
Health Programme Evaluation
Domain
Understand, propose, and oversee healthcare-specific programme evaluations, to improve health systems, programmes, and organisational performance aligned with the Indian Public Health Standards.
Health Strategy Plans
Domain
Develop, review, and oversee health strategy plans to monitor the progress of national health policies, schemes, and missions, while supporting key stakeholders.
Ground Handling Services and Operations Management
Domain
Identify and manage activities to process passengers, cargo, baggage and supplies for flight operations
Procurement
Functional
Develop and apply procurement processes related to the solicitation of technology services through external providers. This includes the review of proposals, setting of vendor selection guidelines, risk assessment through appropriate audits and tests and selection of external service providers based on stipulated evaluation criteria
Policy Implementation
Functional
Support and drive policy implementation to create appropriate policy systems that align government priorities.
Financial Transaction Modelling
Domain
Develop financial models and valuation models to arrive at a valuation conclusion
Policy Implementation and Revision
Functional
Identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies
Policy Analysis
Functional
Understand, gather, and evaluate qualitative and quantitative evidence to conduct relevant policy analyses, to support public policy processes.
Emergency Response Planning
Domain
Plan emergency response procedures to manage incidents and accidents at the airside, terminals and landside
Process Improvement and Optimisation
Functional
Establish systems to discover critical processes and maximise these processes to achieve maximum efficiency in accordance with organisation procedures
Health Project Management (PM)
Domain
Understand, support, and evaluate project management methodologies in public healthcare projects, to eliminate bottlenecks while solving key healthcare challenges.
Customer Relationship Management
Domain
Initiate and drive activities to enhance customer relationships and brand loyalty for the organisation
Performance Management
Functional
Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment
Health Research Proposal Development
Domain
Define, develop, and evaluate healthcare research proposals, to investigate challenges that may arise while identifying areas of interest in public health.
Travel Information System Maintenance
Functional
Implement preventive and corrective maintenance activities of travel information system
Customer and Passenger Handling and Care
Domain
Manage delivery of customer and passenger services to meet ground services standards of airlines
Monitoring and Surveillance
Functional
Develop and conduct checks and observations to assess adherence to statutory regulations and standards, thoroughness of compliance controls and monitor for irregular activities.
Computational Modelling
Domain
Develop, select and apply algorithms and advanced computational methods to enable systems or software agents to learn, improve, adapt and produce desired outcomes or tasks. This also involves the interpretation of data, including the application of data modelling techniques to explore and address a specific issues or requirements
Video Surveillance System Maintenance
Functional
Implement preventive and corrective maintenance activities of video surveillance system
Channel Management
Domain
Manage new and existing distribution channels for financial services products and services to ensure channel performance and effectiveness
Trainborne Automatic Train Control Equipment Maintenance
Functional
Implement preventive and corrective maintenance activities of trainborne Automatic Train Control equipment
Tax Compliance
Functional
Evaluate tax computations and systems to ensure compliance with statutory tax obligations
Airside Driving
Domain
Operate vehicles at the airside and verify functionality of vehicles
Infrastructure Strategy
Functional
Develop a robust strategy and plan for defining and managing a future-ready IT infrastructure, optimising its capacity, availability and synchronisation to enable an organisation's business operations. This involves evaluating infrastructure models and options for infrastructure components, managing infrastructure investments and facilitating the transformation toward the desired future infrastructure model
Taxation Laws
Domain
Analyse impact of evolving tax legislation on business environment
Emergency risk communication
Domain
Support, streamline, and evaluate emergency risk communication strategies to communicate risk in a timely manner, while building trust amongst affected populations.
Route Forecasting and Development
Functional
Identify flight routes for airlines through the detailed study of airline performance, route profitability, competitors, revenue potential and future business strategies
Baggage Services Management
Domain
Manage all baggage service operations to deliver baggage to and from aircraft
Sustainability Management
Domain
Plan, develop and roll out of an organisation-wide sustainability strategy. This includes the assessment of the organisation's utilisation and/or consumption of energy and other resources, vis-a-vis the availability and stability of supply sources and external best practices and standards in sustainability. This also includes the on-going monitoring and tracking of energy and/or resource-consumption over time, to identify impact on the organisation's internal and external environment as well as potential improvements in energy- or resource- efficiency.
Ventilation System Maintenance
Functional
Implement preventive and corrective maintenance of ventilation system
Airside Safety
Domain
Develop and execute airside safety policies to promote a safer working environment at the airside
Aircraft Movement Management
Domain
Direct aircraft on the ramps by using appropriate manual and systems cues
Health Emergency Detection and Assessment
Domain
Categorise, asses, and oversee health risk assessments to detect the results and implications of a public health threat, while communicating with relevant stakeholders.
Change Management
Functional
Manage organisational change management systems to drive organisational success and outcomes by preparing, equipping and supporting adoption of change
Cargo Receipt and Inspection
Domain
Process the receipt of cargo in accordance with established guidelines and Standard Operating Procedures (SOPs)
Tax Risk Management
Domain
Review tax risk frameworks to ensure risks are minimised and managed properly
General Principles of Expenditure
Domain
General Principles related to Expenditure and Payment of Money (GFR)
Public Health Communication
Domain
Prepare, evaluate and administer communication strategies to inform and influence individual and community decisions that affect public health outcomes
Data Analytics
Functional
Organise and analyse structured or unstructured data to create insights systematically
Integrated Finance Division
Domain
Role and Functions of Integrated Finance Division (IFD)
Human Factors Management
Functional
Identify and mitigate risks of aviation incidents and/or accidents caused by human factors
Food Waste Management
Domain
Manage activities for the disposal of food waste in aircraft and central kitchens
Public Health Emergency Coordination
Domain
Coordinate and mobilise resources and responsibilities to address all aspects of a public health emergency management cycle, while ensuring consistent communication with emergency response stakeholders.
Gender-sensitive Disaster Risk Management (DRM)
Domain
Understand, define, and integrate gender sensitive policies and practices into disaster risk management projects.
Education for Health and Wellbeing - Programme Development
Domain
Understand, develop and promote public health programs and strategies to educate and influence beliefs, practices and norms of school systems and local communities to ensure children and young people have access to safe, inclusive and health-promoting learning environments.
Climate Change and Health
Domain
Understand and describe the impact of climate change on human health, to enhance climate resilience, adaptation, and mitigation efforts.
Service Challenges
Functional
Develop a framework to manage and mitigate service challenges and feedback from customers
Prevention of Gender-based Violence (G-BV)
Domain
Understand, describe, and promote integration of gender-based violence (G-BV) principles within development projects, with a special focus on violence against women and girls (VAWG).
Human-Robot Collaboration
Functional
Implement Human-Robot Collaboration (HRC) applications to enhance the efficiency and effectiveness of work processes
Climate Change Policy Design
Domain
Plan and design climate change mitigation policy instruments (voluntary, regulatory, and market-based), geared towards climate-compatible development.
DevOps
Behavioural
Devops
Ground Support Equipment Maintenance
Domain
Manage Ground Support Equipment (GSE) serviceability and availability to meet operational requirements for ground handling services and operations
Tax Implications
Functional
Assess tax implication of changes in tax laws
Innovation Management
Functional
Manage organisation’s ability to respond to internal and external opportunities by using creativity to introduce new ideas, processes and products
Conflict Management
Functional
Build consensus, maintain the best interests of the organisation and utilise knowledge of conflict management techniques to diffuse tensions and achieve resolutions effectively
Integrated System Design and Application
Domain
Manage systems of interrelated computing devices and systems, mechanical and digital machines, objects and people to allow transfer of data over the network so as to support business requirements
Transfer Pricing
Domain
Determine the price for goods and services at which different divisions of a company transact with each other
Baggage Loading and Unloading Administration
Domain
Manage baggage loading and unloading activities to and from the aircraft in accordance with loading plans and Standard Operating Procedures (SOPs)
Multi-function Vehicle Maintenance
Domain
Implement preventive and corrective maintenance activities of multi-function vehicle
Airline Representation and Station Management
Domain
Enforce ground service standards of airlines through monitoring ground service activities and building partnerships with ground handling agents
Planning and Coordination
Behavioural
Ability to plan, organise and monitor work with effective utilisation of resources such as time, money, and people
Network Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of network systems
Business Needs Analysis
Functional
Identify and scope business requirements and priorities of the internal organisation and/or customer’s organisation, through rigorous information gathering and analyses as well as clarification of the solutions, initiatives and programmes to enable effective delivery. This also involves the development of a compelling and defensible business case and the articulation of the potential impact of the solution to the business
Rail Track Inspection
Functional
Plan, coordinate and perform inspection of rail tracks through on-site patrols
Cabin Preparation
Domain
Prepare and dress aircraft cabins for departures and ensure safety checks are carried out according to organisational standards
Airside Operations Management
Domain
Plan and coordinate airside operational activities to ensure compliance with airside safety standards
Technology Infrastructure Management and Integration
Functional
Evaluate latest available technologies to integrate into existing operations so as to improve customer service, reduce costs and streamline supply chains
Service Planning and Implementation
Functional
Develop and implement strategies and plans for the service operations
Asset and Liability Management
Functional
Address risks faced by financial institutions or banks due to mismatch between assets and liabilities by performing capital, liquidity, interest rate and balance sheet management.
Budgeting
Functional
Preparing organisational budgets to support short and long-term business plans through forecasting, allocation and financial policy setting
Service Challenges
Functional
Develop a framework to manage and mitigate service challenges and feedback from customers
Data Strategy
Functional
Develop a robust and coherent data strategy and support architectures, policies, practices and procedures that enable the organisation to manage and utilise data in an effective manner. This includes introduction of innovative ways of organising, managing and integrating the data of the organisation to ensure their viability and ability to drive business value. It also includes the setting of information storage, sharing, handling and usage protocols to support alignment with relevant legislation and business strategies
Learning and Development
Functional
Develop knowledge, skills and abilities of self or employees to support the capability development needs of the organisation
Technology and Systems Application
Functional
Apply and integrate evaluated technologies into the organisation’s operations or processes to achieve the desired outcomes
Market Research
Functional
Conduct market research to identify opportunities for enhancing product suites, services and revenue opportunities for the organisation
Load Control Documentation
Domain
Complete load control documents to facilitate aircraft loading
Book Building
Functional
Identify price options for shares and other securities based on potential investors’ interest levels, as determined by the generation, capture and record of investor demand and supply of subscription rates
Security Governance
Functional
Develop and disseminate corporate security policies, frameworks and guidelines to ensure that day-to-day business operations guard or are well protected against risks, threats and vulnerabilities
Rail Grinding Vehicle Maintenance
Functional
Implement preventive and corrective maintenance activities of rail grinding vehicle
Airport Collaborative Decision Making Model Application
Domain
Utilise the Airport Collaborative Decision Making (A-CDM) model to enhance airport operations and optimise the capacity of runways, terminals, gates and airspace
Flight Watching and Flight Following
Domain
Monitor conditions which may affect the planned completion of flights and propose actions to prevent disruptions to flights
Threat Analysis and Defence
Domain
Enable and conduct analysis of malicious threats, to examine their characteristics, behaviours, capabilities, intent and interactions with the environment as well as the development of defence and mitigation strategies and techniques to effectively combat such threats
Airline Marketing
Functional
Plan, develop and implement marketing concepts and campaigns for airlines to drive sales and build brand equity
Business Negotiation
Functional
Conduct negotiations to establish win-win outcomes for the organisation
Capital Expenditure and Investment Evaluation
Domain
Assess investments based on alignment with strategies, affordability, acceptable returns and prioritisation of options
Software Design
Functional
Create and refine the overall plan for the design of software, including the design of functional specifications starting from the defined business requirements as well as the consideration and incorporation of various controls, functionality and interoperability of different elements into a design blueprint or model which describes the overall architecture in hardware, software, databases, and third party frameworks that the software will use or interact with
Rail Track Maintenance
Functional
Implement preventive and corrective maintenance activities of rail track
Demand and Supply Analysis
Domain
Analyse and assess market dynamics to uncover demand and supply outlook of products to enable better positioning and identification of opportunities and suitability of offerings
Innovation Management
Functional
Create value and differentiation through new and improved processes, products and/or services
Technology Road Mapping
Functional
Plan short-term and long-term goals with specific technology solutions to help meet those goals in order to make capital out of future market needs
Platform Screen Door Maintenance
Functional
Implement preventive and corrective maintenance of Platform Screen Door
In-Flight Emergency Management
Domain
Administer Safety and Emergency Procedures (SEP) to handle in-flight emergency situations
Capital Management
Functional
Calculate capital adequacy ratios to determine capital buffers necessary for the bank or financial institution, while optimising returns on capital based on capital allocation strategies
Service Level Management
Functional
Plan, monitor and manage service provisions for the achievement of agreed service level targets
Consultation and Consensus Building
Behavioural
Ability to identify the stakeholders and influencers, seek their views and concerns through formal and informal channels. Build consensus through dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships.
Decision Making
Behavioural
Makes timely decisions that take into account relevant facts, tasks, goals, constraints, risks and conflicting points of view.
Delegation
Behavioural
Delegates responsibility with the appropriate level of autonomy so that others are free to innovate and take the lead.
Result Orientation
Behavioural
High drive for achieving targets and competing against a standard of excellence.
Risk Management
Functional
Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices
Ground Support Equipment Operations
Domain
Operate Ground Support Equipment (GSE) to provide ramp/technical ramp services to turn around aircraft according to flight schedules
Benchmarking
Domain
Compare organisational performance to other organisations and industries
Tax Advisory
Domain
Apply relevant and holistic tax advisories for better strategic management
Supervisory Control and Data Acquisition System Maintenance
Functional
Implement preventive and corrective maintenance activities of Supervisory Control and Data Acquisition system
Scheduling and Slot Coordination
Functional
Develop and manage airline schedules and slots by applying optimisation techniques
Learning Mode Design
Domain
Assess, design and integrate suitable learning modes to drive desired learning experiences
Learning and Development Strategy
Domain
Drive a learning and development culture with strategies to build the organisation's workforce capability
Learning Experience Delivery
Domain
Drive learning delivery activities to facilitate learning experiences, knowledge transfer and skills application
Service Leadership
Functional
Champion and role model the organisation’s service vision, mission and values
Digital Marketing
Domain
Develop, execute and evaluate digital marketing strategies and campaigns to promote online presence and deliver value proposition through the use of various digital marketing channels and platforms
Heavy Lifting Machinery Operation
Functional
Operate heavy lifting machinery and the appropriate deployment of machinery for maintenance activities
Food and Beverage Safety, Hygiene and Security
Domain
Execute and develop food and beverage safety, hygiene and security policies and procedures to reduce safety risks and contamination
Design Concepts Generation
Functional
Build preliminary ideas on innovative design concepts and different ways to address needs and opportunities of target stakeholders
Self Awareness and Self Control
Behavioural
Identifies one’s own emotional triggers and controls one’s emotional responses. Maintains a sense of professionalism and emotional restraint when provoked, faced with hostility or working under increased stress. It includes resilience and stamina despite prolonged adversities.
Research and Information Synthesis
Functional
Identify, source and interpret information from various sources to obtain deep understanding of specific field or area to identify patterns, uncover insights, integrate findings into recommendations and/or guide decision-making
Organisational Change Management
Domain
Establish change management strategies and policies to plan and facilitate the transition of employees, resources, business processes and operations to a desired end state in a manner that is seamless, sustainable and aligned with business objectives
Customer Service Delivery
Domain
Anticipate customer needs and provide quality customer services as ambassadors of the airports
Financial Planning
Functional
Evaluate and develop budget in line with organisation’s strategies and plans
Climate Finance
Domain
Plan, access, deliver, and monitor climate finance at the national level to reduce climate risks and contribute to sustainable development goals.
Strategy Planning
Functional
Develop organisational strategies and policies by analysing the impact of internal and external influencing factors and seeking consultation from relevant stakeholders
Programme Design
Functional
Understand, develop, sustain, and promote evidence-based program design using logical frameworks and theory of change concepts.
Financial Analysis
Functional
Analyse the financial statements and data to provide insights about the financial performance and position of the organisation over time
Problem Solving
Behavioural
Understanding a situation by breaking it into smaller parts, organising information systematically, and setting priorities
Learning Research Data Analysis
Domain
Analyse research data, interpret results generated and link them to the research question or related findings in scientific literature to derive new insights
Scenario planning and analysis
Functional
Identifies, drives, plans, and analyses scenarios as a matrix of uncertainties and complexities, using strategic management tools.
Financial Management
Functional
Ensure healthy finance to aid business growth and operations
Developing Others
Behavioural
Genuinely believes in others’ capabilities to develop and takes personal responsibility for their development. Creates a positive environment for learning and provides developmental opportunities for individuals and teams.
Research Design
Functional
Evaluate existing research literature to understand the existing body of knowledge, identify gaps or issues, translate them into research questions and design research studies to investigate and test hypotheses
Aircraft Load Planning
Domain
Plan aircraft loads with due consideration for regulatory requirements and safety standards
Internet of Things Application
Functional
Implement Internet of Things (IoT) technologies to drive efficiency and effectiveness of operations
Business Operational Planning
Functional
Plan detailed team/department level activities aligning to the organisation's long term goals
Health Promotion
Domain
Create, evaluate and communicate health promotion programs and strategies designed to enable people to increase control over and to improve, their health knowledge, attitudes, skills to reach a state of complete physical, mental and social well-being
Low Voltage Power Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of low voltage power systems
Financial Statements Analysis
Functional
Analyse financial statements in accordance with the applicable frameworks
Property and Infrastructural Planning
Domain
Understand, assess and design property and infrastructure plans in order to meet national and international infrastructure development goals, and contribute to public welfare
Aircraft Performance Management
Domain
Conduct post-flight analysis to develop optimal flight performance parameters
Design Thinking Practice
Functional
Manage design thinking methodologies and processes to solve specific challenges for the organisation, and guide stakeholders through the phases of inspiration, empathy, ideation and implementation
Productivity and Innovation Strategy (PSI)
Functional
Plan and manage innovative systems to evaluate the productivity in an organization, in order to conduct a diagnosis and formulate innovative strategies
Risk Assessment
Functional
Perform assessment of risks, including fraud risks, through understanding the client’s business
Rolling Stock Bogie Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock bogie
Financial Reporting
Functional
Prepare general-purpose financial statements and disclosure notes in accordance with applicable financial reporting framework
Team-Working
Behavioural
Working together as a unit for the common goal. Building teams through mutual trust, respect and cooperation.
Carbon Pricing
Domain
Identify, develop and communicate carbon pricing policy with the aim of reducing greenhouse gas emissions in pursuance of national climate change mitigation goals, and aligning with the climate pledge in the Paris Agreement, 2015.
Organisation Management
Functional
Oversee and manage centre operations to drive operational excellence
Seeking Information
Behavioural
An underlying curiosity to know more about things, people, or issues. This includes ‘digging’ for exact information and keeping up-to-date with relevant knowledge.
Learner Profile Analysis
Domain
Assess learner demographics and learning styles to formulate learning design and delivery approaches
Learning and Development Programme Management
Domain
Establish and implement learning and development programmes and channels to facilitate employees' growth and capability building
Desire for Knowledge
Behavioural
Keen to learn new things and development which improves our skills and knowledge in day to day work.
Accreditation Structure Management
Domain
Design accreditation structures and award learning qualifications based on assessments of alignment with accreditation requirements
Learning Strategy Development
Domain
Develop learning strategy and philosophy to drive business performance
Ethical Culture
Functional
Foster strong ethical standards in accordance with the ethical principles, financial markets code of conduct, and market practices
Innovative Thinking
Behavioural
Open to change, approaches issues differently, offers alternate/out of the box solutions and strives for efficiency by working smartly.
Assessment Design and Implementation
Domain
Design and implement assessment methods and tools to evaluate learner progress
Learning Solution Design
Domain
Design and evaluate learning solutions which drive performance enhancement
Learning Space Design
Domain
Design learning environments aligned with desired learning experiences and outcomes
Workplace Optimisation
Functional
Plan and manage the work spaces to encourage collaboration and build organisation culture
Learning Experience Evaluation
Domain
Assess overall learning experiences to measure effectiveness and drive excellence across all learning activities
Organisational Event Management
Domain
Plan and manage the execution of organisation-wide and external events, including pre- and post-event activities
Organisational Strategising
Domain
Making management decisions to establish, review and refine strategic organisational objectives and policies through collation and analysis of relevant organisational and business information
Airfield Civil Infrastructure Maintenance and Design
Domain
Maintain and enhance airfield civil infrastructure to meet operational requirements of the airports
Flight Check-In Operations
Domain
Assist customers with flight check-in procedures to ensure a seamless and hassle-free process
Environmental Quality Monitoring (EQM)
Domain
Understand, assess and analyse the quality of environmental parameters in the preparation of environmental impact assessments and develop information for reporting to national policymakers, international forums and the public
Rolling Stock On-board Control Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock on-board control systems
Cloud Computing Application
Functional
Manage supply chains through cloud computing technologies in order to offer a collaborative framework with centralised storage and contact points, fewer visibility barriers, and opportunities to enact simplified, standardised processes
Rolling Stock Propulsion Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock propulsion systems
Business Planning
Functional
Translate organisational vision, mission and values into business operational plans as well as to review outcomes for continuous improvements
Operational Excellence
Functional
Analyse the effectiveness of human resource (HR) operations, processes and initiatives, and recommend improvement actions
Health Outcomes Measurement
Domain
Define, evaluate, and measure health outcomes to support evidence-based decision making towards pro-poor health approaches.
Signal Interlocking Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of signal interlocking systems
Business Opportunities Development
Functional
Identify new business opportunities to better meet the needs of existing markets and bring benefits to the organisation
Airport Safeguarding and Security
Domain
Develop and execute airport safety and security policies to promote a safe working environment and passenger experience
Career Framework Design
Domain
Establish career frameworks to provide pathways to facilitate employees' career development and progression within the organisation
Rolling Stock Power Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock power systems
Human Resource Strategy Formulation
Domain
Establish human resource (HR) strategies and priorities that are aligned with current and future business needs
Health Research Data Analysis
Domain
Applies public health tools and techniques to analyse public health data, to recommend specific actions towards improving health outcomes and reducing health disparities.
Policy Communication
Domain
Effectively articulate, communicate and persuade the citizens to participate in and meet public policy requirements
Third Rail Maintenance
Functional
Implement preventive and corrective maintenance activities of third rail system
Legal Drafting and Writing
Functional
Produce legal documents through the identification, application and presentation of relevant facts and laws to communicate specific messages in an organised and logical format
Airport Audit and Compliance
Domain
Audit airport operations to ensure alignment with world-class airport standards
Policy Design
Domain
Design policy responses using a range of tools, behaviours, and mechanisms, to solve policy problems.
Management of Public Organisations
Functional
Oversee management processes within the administrative system through the creation of an appropriate institutional framework for supporting, planning, implementing, and evaluating national plans to enable effective delivery of public services
Operational Excellence
Functional
Analyse the effectiveness of human resource (HR) operations, processes and initiatives, and recommend improvement actions
Resource Allocation
Functional
Support, determine, and adapt resource allocation to citizen priorities using relevant tools and techniques, while ensuring there is no under-utlisation of resources.
Engineering Standards Audit and Assessment
Domain
Assess engineering project documentation and outcomes to ensure compliance with established standards
Human Resource Practices Implementation
Functional
Implement of human resource (HR) practices by integrating local and international requirements, guidelines and best practices
Cabin Loading Activities
Domain
Implement cabin loading procedures to facilitate safe and efficient loading and storage of food, beverages and in-flight meals on aircraft
Gender and Energy
Domain
Understand, define, and contribute to planning and designing of energy policies to promote gender-equal impact.
Station Air-Conditioning Systems Maintenance
Functional
Implement preventive and corrective maintenance of station air-conditioning systems
Financial Statements Review
Functional
Review financial statements in accordance with applicable frameworks and regulatory requirements
Microeconomics
Functional
Understand microeconomic theory along with its applications and develop proficiency in econometric tools with the aim of designing effective policies
Public Health Systems
Domain
Plan, design, and implement policies focusing on assessing, and improving the overall public health systems
Human Resource Policies and Legislation Framework Management
Domain
Develop and review human resource (HR) policies and procedures against organisational needs, and in compliance to legislative, ethical and regulatory standards
Environmental Audits (EA)
Domain
Assess the environmental operations and procedures (for businesses, governments, or utility companies) to ensure compliance with environmental standards and suggest corrective measures accordingly
Policy Stakeholder Engagement
Functional
Identify, plan and involve community engagement to implement actions/policy designed to better serve the public while making efficient use of limited public resources.
Signalling Auxiliary Devices and Equipment Maintenance
Functional
Implement preventive and corrective maintenance activities of signalling auxiliary devices and equipment
Management Decision Making
Functional
Make financial decisions based on management reports
Reflective Practice
Domain
Support, interpret, and streamline reflective practices at the workplace, to encourage professional development.
Assessment Instrument Design
Domain
Understand theory and practice of assessment methodologies; design competency-based assessment instruments across both behavioural and functional competencies; run reliability and validity tests in a tech-based implementation environment.
Ground Services Training Delivery
Domain
Manage the delivery of ground services training to ensure adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) of airlines
Cargo Transit and Transhipment Management
Domain
Administer documentation and storage of transit and transhipment cargo before shipments to final destinations
Rolling Stock Auxiliary Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock auxiliary systems
Personnel and Equipment Operational Readiness
Domain
Maintain and enhance operational readiness of personnel and equipment to respond to emergency situations in line with established performance standards
Data Management
Functional
Prepare, structure and manage human resource (HR) data and information to assist in the analyses of business and HR issues
Customer Acquisition Management
Functional
Identify, develop, and monitor customer acquisition strategies to promote growth and convert audiences to potential customers.
Strategy Implementation
Functional
Evaluate the impact of critical business functions, conduct situational analysis and formulate, review and refine business function strategies
Rolling Stock Air-conditioning and Ventilation Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock air-conditioning and ventilation systems
Public Health Ethics
Domain
Document, support, and apply public health ethics for decision-making processes, while prioritising the role of cultural, social, and behavioural factors associated with ethics.
In-Flight Customer Services
Domain
Provide quality customer services to ensure comfort and safety of passengers during flights
Cargo Tracking Systems Administration
Domain
Administer and enhance cargo tracking systems to monitor cargo movements during flights and transhipments
Compliance Mindset Development
Functional
Design and deliver training materials on regulatory compliance topics to spread awareness and encourage adoption of a compliance mindset and behaviours
Service Excellence
Functional
Develop a service framework to manage and address service challenges as well as collaborate with relevant partners to deliver service excellence
Contingent Workforce Management
Domain
Develop and implement organisational strategies and plans to manage contingent workforce effectively
Service Branding and Coaching
Functional
Develop strategies to enhance the organisation’s service brand and value proposition
Competency Framework Development
Functional
Design and develop competency frameworks, ensuring that human resource (HR) programmes are aligned to support their application across organisation levels and functions
Account Management
Functional
Manage, maintain and grow the sales and relationships with a specific customer or set of accounts. This includes in-depth customer engagement, relationship-building and provision of quality solutions and service to address customers' needs efficiently and generate revenue.
Contract Development and Management
Domain
Manage contract creation, evaluation, negotiation, tendering to maximise operation and financial performance of an organisation
Research Data Management
Domain
Identify, evaluate and present public health data to provide practical insights towards improving public health systems and supporting decision-making processes.
Competency Framework Development
Domain
Design and develop competency frameworks within organisation, ensuring that human resource (HR) programmes are aligned to support their application across organisation levels and functions
Business Requirements Mapping
Functional
Map business requirements to existing processes to identify gaps or opportunities for possible solutions and evaluate impact of solutions against requirements to propose adjustments as needed
Transport Management System Administration
Domain
Manage and administer process enforcement, analytics, and optimization of Transport Management System (TMS) for moving freight in all modes, including intermodal movements
Conduct and Behaviour Management
Domain
Manage the conduct and behaviour of the employees according to the organisation's code of conduct, values, ethics and disciplinary procedures
Rolling Stock Brake Systems Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock brake systems
Service Coaching
Functional
Coach staff to deliver service in accordance with organisation’s service vision, mission and values
Behavioural Finance
Domain
Examine the psychological, social, cognitive and emotional factors in investment
Benefits Management
Domain
Manage the implementation, review and administration of benefits to employees
Rolling Stock Car Body Maintenance
Functional
Implement preventive and corrective maintenance activities of rolling stock car body
Emerging Technology Synthesis
Functional
Monitor, gather data and identify emerging technology trends, developments, products, services and techniques for integration. In addition, perform cost-benefit analysis and evaluation of their relevance, viability, sustainability and potential value add to the business.
Fire Prevention and Firefighting
Domain
Minimise the risk of fire and maintain operational readiness to respond to emergency situations involving structural fires
Career Coaching
Domain
Provide career coaching programmes to develop talent
Standard Operating Procedures Development
Functional
Implement and develop Standard Operating Procedures (SOPs) and enforce compliance with SOPs
Food and Beverage Quality Assurance Framework Development
Domain
Establish quality standards and safety requirements for food and beverages served during flights
Procurement
Functional
Prepare, contribute, and oversee procurement policies across their life-cycle, while identifying and solving bottlenecks through IT and other tools.
Customer Relationship Management Operations
Domain
Manage and analyse customer data to foster long-term relationships with customers and drive sales growth
Data Design
Domain
Specify and create a data structure or database model, including the setting of various parameters or fields that can be modified to suit different structured or unstructured data requirements, the design of data flow, as well as the development of mechanisms for maintenance, storage and retrieval of data based on the business requirements
Audit and Compliance
Functional
Develop compliance processes and audit strategy for the organisation to review adherence to statutory regulatory and standards. Assessment and enhancement of the thoroughness of compliance and/or governance processes and organisation's internal controls to align with changing compliance standards. This also includes the actual conduct and/or performance of audit activities
Behaviour Change Facilitation
Domain
Drive mindset shifts and behaviour changes to sustain learning initiatives and interventions
Compensation Management
Domain
Manage the implementation, review and administration of compensation to employees
Stakeholder Management- Contracts
Functional
Manage stakeholder expectations and needs by aligning those with requirements and objectives of the organisation. This involves planning of actions to effectively communicate with, negotiate with and influence stakeholders
Risk Management
Functional
Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices
Rail Operations Enhancement Management
Domain
Formulate rail operations strategies built on rail systems fundamentals, principles and knowledge to drive enhancement of service operations and performance excellence
Service Information and Results
Functional
Acquire and analyse data and information to enhance the organisation’s service performance
Regulatory Compliance
Functional
Develop, enforce, implement and practice regulatory compliance activities to ensure compliance to legislative and regulatory requirements
Workplace Performance Diagnosis
Domain
Assess workplace, organisational and industry context to drive workplace performance
Product/Service Quality Assurance
Functional
Develop, implement and monitor practice of clear quality expectations and standards aligned to the organisation's values and business objectives
Regulatory Compliance
Functional
Comply with policies, procedures, and external regulations
Passenger Train Operations
Functional
Operate passenger train and respond to degraded and emergency train operations in accordance to regulatory and organisational requirements
Security Governance & Risk Compliance
Functional
Develop and disseminate corporate security policies, frameworks and guidelines to ensure that day-to-day business operations guard or are well protected against risks, threats and vulnerabilities
Regulatory and Legal Advisory
Domain
Provide advice to business and management stakeholders on regulatory compliance and legal matters related to support business decision making
Leading Others
Behavioural
Ability to engage, energise and enable the team to excel.
Automatic Fare Collection Sales Devices Maintenance
Domain
Implement preventive and corrective maintenance activities of Automatic Fare Collection (AFC) sales devices
Automatic Fare Collection Gate Maintenance
Domain
Implement preventive and corrective maintenance activities of Automatic Fare Collection gates
Solution Architecture
Domain
Design or refine a solution blueprint or structure to guide the development of IT solutions in hardware, software, processes or related components, to meet current and future business needs. The solution architecture developed may lead to broad or specific changes to IT services, operating models and processes, and should provide a framework to guide the development and modification of solutions
Airport and Airline Economics
Functional
Analyse factors affecting the performance of airports and/or airlines operations and recommend actions for improvements
Regulatory Risk Assessment
Functional
Analyse the impact of latest global regulatory developments and relevant laws on organisation’s risk exposure and the overall financial services industry
Integrity
Behavioural
Consistently behaves in an open, fair, and transparent manner; honours one’s commitments; and works to uphold the Public Service Values.
Cabin Hygiene and Cleanliness
Domain
Perform in-flight cleaning to maintain cabin hygiene and cleanliness according to organisational standards
Ground Support Equipment Safety Audit Inspections
Domain
Perform safety audit inspections on Ground Support Equipment (GSE) to ensure they are functioning according to specifications of Original Equipment Manufacturers (OEMs) and established safety standards
Wealth Planning Administration
Functional
Manage, review and administer proposed wealth planning tools and/or structures, in accordance with the organisation's policies and procedures and wealth planning laws and regulations
Project Management
Functional
Perform planning, organisation, monitoring and control of all aspects of an IT programme and the strategic utilisation of resources to achieve the objectives within the agreed timelines, costs and performance expectations. In addition, the identification, coordination and management of project interdependencies, ensuring alignment with and achievement of business objectives
Risk Management
Domain
Develop and implement risk management plans to support the continuity of business operations and services
Business Financial Management
Functional
Manage organisation’s short-term and long-term financial needs. This involves reviewing organisation’s financial risk position and refining the finance and financial risk philosophy of the organisation.
Quality Assurance
Functional
Apply quality standards to review performance through the planning and conduct of quality assurance audits to ensure that quality expectations are upheld. This includes the analysis of quality audit results and setting of follow-up actions to improve or enhance the quality of products, services or processes
Wildlife Hazard Management
Domain
Manage wildlife within and around the airports to prevent wildlife strikes
Programming and Coding
Functional
Develop technical capabilities to understand, design and write instructions to be processed by computers as software programmes to achieve desired outcomes
Recruitment Channel Management
Domain
Evaluate recruitment methods to establish the most effective channels in sourcing, selecting and securing candidates
Policy Implementation and Revision
Functional
Identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies
Qualitative Analysis
Domain
Formulate research questions and hypotheses, identify qualitative data sources for analysis of securities and provide investment recommendations based on analysis
Engineering Contract Management
Domain
Analyse and develop tender requirements to define engineering contract structures, terms and financials
Stakeholder Management
Functional
Effectively build, engage, sustain, and manage relationships with stakeholders to ensure successful outcomes for short-term and long-term objectives.
Project After Action Review (AAR)
Functional
Plan, conduct and assess the lessons learned from past successes and setbacks around a particular project with the goal of improving future performance
Budgeting
Functional
Support, prepare, forecast, and manage the budget for a specific organisation, period of time and/or project, in order to create a financial plan.
Project Administration
Functional
Understand, maintain, and handle the administrative functions of a project to deliver a successful outcome.
Train Fare and Ticket Management
Functional
Implement fare and ticket management, operations and enforcement in accordance to Fares and Tickets Regulations
Public Health Resource Management
Domain
Identify, allocate, and manage resources for public health projects, policies, and schemes, to ensure health outcomes are achieved in a timely manner.
Workplace Learning Delivery
Domain
Implement workplace learning delivery approaches and solutions to drive performance improvement
Financial Planning and Budget Management
Functional
Maximise cost efficiency of organisational operations through financial planning, budget management and optimisation of operations
Engineering Safety and Security Standards
Domain
Design and execute safety and security policies to promote safe working environments for engineering projects
Attention to Detail
Behavioural
Having an underlying drive to being thorough and meticulous and to comply with procedures, rules, guidelines, and standards. Digs deeper and strives to reduce uncertainties and errors.
Budget Analysis
Functional
Read, interpret, and evaluate budget documents to understand and evaluate the underlying intent of a budgetary policy.
Import and Export Documentation Administration
Domain
Manage and execute documentation processes to facilitate the import and export of air cargo shipments
Professional and Business Ethics
Functional
Foster strong ethical standards and resolve ethical conflicts in accordance with the relevant principles and processes
Technology Integration
Functional
Integrate new and emerging technology products, services and developments to enhance human resource (HR) operations and service delivery
Train Depot Control Management
Functional
Facilitate train depot activities through effective management of depot control operations
Aircraft Weight and Balance Calculation
Domain
Maintain accurate aircraft weight and balance calculations to ensure safe and efficient aircraft operations
Taking Accountability
Behavioural
Takes ownership for outcomes (successes or failures) while addressing performance issues fairly and promptly.
Project Resource Planning
Functional
Develop and assess project resource plans to ensure optimal resource utilisation.
Total Rewards Philosophy Development
Domain
Establish organisation-wide total rewards philosophy, strategies and mechanisms for various employee groups to incentivise the desired behaviours
Project Quality Management
Functional
Understand and apply the three processes of project quality management (quality planning, assurance, and control) in monitoring project metrics against goals, to ensure continuous improvements.
Call Centre Management
Domain
Implement and manage call centre operations to address queries and needs of customers
Wagon Maintenance
Functional
Implement preventive and corrective maintenance activities of wagons
Project Scheduling
Functional
Draft, evaluate, and align project schedule with project plan, to incorporate time management processes that will help organise and execute tasks.
Track Access Management
Domain
Monitor and facilitate track access with relevant security and protection measures at appropriate zones in accordance to organisational and regulatory requirements
Project Scoping
Functional
Develop project scope statements that include key activities, resource, timelines, and deliverables, to ensure the project is accomplished in a timely manner.
Strategic Human Resource Management
Functional
Establish strategies, policies and principles aligned to business objectives and leverage on organisational culture to enhance integration and maximisation of employee contributions
Talent Management
Domain
Drive talent management strategies and programmes to identify, develop, review and retain talent to meet the current and future organisational needs
Technology-enabled Learning Delivery
Domain
Implement and integrate learning technology to facilitate learning experiences
Airport Operations Management
Domain
Manage interconnected airport functions including aircraft operations, airside activities and landside maintenance
Programming and Coding
Domain
Develop technical capabilities to understand, design and write instructions to be processed by computers as software programmes to achieve desired outcomes
People First
Behavioural
Passion for serving people with special care for the marginalized and disadvantaged. Being approachable, welcoming, caring and rising above all biases while interacting with people. Understands the needs of the people and constantly strive to improve the services.
Automatic Fare Collection Auxiliary Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of Automatic Fare Collection (AFC) auxiliary systems
Project Management
Functional
Execute projects by managing stakeholder engagement, resources, budgets and resolving problems
Strategic Thinking
Behavioural
Ability to understand the dynamic internal and external environment and its impact. Responds to the opportunities and challenges for the betterment of the society.
Kitchen Production Scheduling
Domain
Manage production of in-flight meals based on airline and flight requirements
Strategic Service Excellence
Functional
Establish strategies and operating principles to consistently meet and manage customer's expectations in order to support business requirements
Rail Operations Control Management
Functional
Manage rail operations and control to achieve and enhance rail service continuity and reliability
Train Station Operations Management
Functional
Manage the operations of train stations to achieve rail service continuity, safety and reliability
Product Management
Functional
Create and manage a product roadmap, involving the ideating, planning, forecasting, marketing and management of a product or a suite of products throughout stages of its lifecycle, from its conceptualisation to market entrance and eventual phasing-out. This includes the creation of a new product idea or concept and definition of the product strategy based on a projection of its potential benefits to the customer as well as the review of product performance against milestones and targets set.
Organisational Awareness
Behavioural
Understanding of the organisation’s mandate, structure, policies, processes, norms and its interface with other organisations. It also includes an understanding of the organisation’s informal structures, power dynamics, and constraints.
Dangerous Goods Management
Domain
Manage handling of dangerous goods in accordance with regulatory requirements
Fire Protection Systems Maintenance
Domain
Implement preventive and corrective maintenance of fire protection systems
Inquiry-based Instruction
Domain
Discuss, investigate and designs inquiry-based learning through 5E learning cycle to induce critical high-level conceptual thinking capacity in students.
Data Visualisation
Functional
Implement contemporary techniques, dynamic visual displays with illustrative and interactive graphics to present patterns, trends, analytical insights from data or new concepts in a strategic manner for the intended audience
Selection Management
Domain
Facilitate the development and implementation of selection strategies and processes to recruit suitable candidates for the organisation
Network Planning and Operations
Functional
Establish profitable flight networks for airlines through optimising airline fleet deployment, adjusting frequency of schedules and identifying optimal departure and arrival times
Cabin Safety Management
Domain
Assess and manage the safety of aircraft cabins through surveillance and safety checks
Airport Service Quality Management
Domain
Implement and drive improvements in service quality standards at the airports
Skills Framework Adoption
Domain
Drive the adoption, integration and implementation of Skills Frameworks and their components in business and human resources activities throughout the organisation
High Voltage Power Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of high voltage power systems
Financial Investment Analysis
Functional
Evaluate organisations’ profitability and financial health through analysing its financial reports to determine its performance and investment suitability
Data Sharing
Functional
Assess the value of data to achieve a competitive advantage and business objectives
Food and Beverage Services
Domain
Prepare and serve food and beverages to passengers according to meal sequence flow and organisational quality standards
Digital Technology Adoption and Innovation
Functional
Develop digital technology enhancement projects to support the organisational objectives
Hazard and Risk Control and Policy Management
Domain
Apply systematic and objective approaches for hazard identification and risk assessment to manage workplace hazards effectively
Engineering Train and Rolling Stock Operation
Domain
Operate engineering train, rolling stock and on-board equipment to support maintenance operations
Service Innovation
Functional
Establish service innovation strategies and develop operating systems, policies and processes to support service excellence and innovation
Macroeconomic Analysis
Domain
Evaluate impact of external factors on the organisation
Escalator and Travelator Maintenance
Functional
Implement preventive and corrective maintenance of escalator and travelator
Airline Revenue Management
Functional
Develop and implement pricing strategies and revenue management models to maximise airlines revenues
Heavy Crane Vehicle Maintenance
Functional
Implement preventive and corrective maintenance activities of heavy crane vehicle
Digital Course Development
Domain
Design, develop and deliver an e-learning course that matches learners’ needs by incorporating effective engagement and assessments strategies to capture the level of expertise the learner as obtained from the course.
Audit Frameworks
Domain
Develop quality assurance frameworks to meet regulatory requirements
Passenger Movement Management
Domain
Manage passenger movements to enable efficient and smooth airport operations
Flight Deck Communications
Domain
Communicate with Air Traffic Control (ATC), flight crew members and ground personnel using Crew Resource Management (CRM) techniques, conduct flight preparation activities and set up flight decks for take-off
Ground Support Equipment Failure Analysis
Domain
Examine malfunctioning Ground Support Equipment (GSE) to identify and rectify the causes of failures
Operational Excellence
Domain
Analyse the effectiveness of human resource (HR) operations, programmes and initiatives, and recommend improvement actions
Organisational Impact Analysis
Domain
Assess the impact of learning solutions and interventions on organisation's desired outcomes and identify ways to enhance learning effectiveness
Learning Technology Design
Domain
Design learning technologies to enhance learning experience and delivery
Onboarding
Domain
Facilitate onboarding programmes to enable the integration and engagement of new hires into the organisation
Financial Transactions
Functional
Prepare business documentation and cash balances as well as perform payments, collections and remittances in accordance with applicable frameworks and regulatory requirements
Coaching and Mentoring
Domain
Develop and implement coaching and mentoring approaches to address learner developmental needs
Conceptual Thinking
Behavioural
Understanding a situation or environment by putting the pieces together and identifying patterns that may not be obviously related. Connecting the dots while resisting stereotyping.
Aircraft Manual Handling
Domain
Operate aircraft to ensure smooth and safe handling during all phases of flights
Digital Technology Environment Scanning
Domain
Evaluate the digital technology environment and the impact of digital technology development
Engineering Project Management
Domain
Manage engineering projects and work areas by setting objectives, project plans, methodologies and timelines to ensure successful outcomes
Initiative and Drive
Behavioural
Contributing more than what is expected in the job, refusing to give up when faced with challenges, and finding or creating new opportunities.
Organisational Impact Analysis
Domain
Assess the impact of learning solutions and interventions on organisation's desired outcomes and identify ways to enhance learning effectiveness
Public-Private-Individual Partnership Collaboration
Domain
Manage contracts between private entities and public agencies to maximise financial and operational performance and minimise risks
Performance Management
Domain
Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment
FRACing process
Functional
Understanding and implementing the competency-driven engagement (C-DE) and FRACing processes, which look at the mapping of roles, activities, competencies, and knowledge resources for every position in the government.
Crisis Communication and Media Management
Functional
Manage communications with the media and/or relevant stakeholders during crises to maintain a positive image of the organisation
Cargo Warehousing Operations
Domain
Plan and coordinate warehousing activities to ensure efficient and safe transportation of cargo to and from aircraft
Business Negotiation
Functional
Engage in negotiations to reach and create outcomes which support the commercial objectives of the organisation
Research Findings Communication
Domain
Communicate the research findings effectively to the relevant audiences using communication methods in accordance to established standards in the scientific community
Lift Systems Maintenance
Functional
Implement preventive and corrective maintenance of lift systems
Food and Beverage Quality Audit and Assessment
Domain
Audit and assess the quality of in-flight meals to enhance food and beverage quality and safety
Data Collection and Preparation
Functional
Collect human resource (HR) data from employees for the purpose of generating business and HR insights
Baggage Lost and Found Operations
Domain
Provide quality services and execute appropriate actions to ensure timely delivery and recovery of lost baggage
Emergency and Security Communication Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of emergency and security communication systems
International Air Transport Association Safety Audit for Ground Operations Implementation
Domain
Maintain safety and reduce risks in ground handling services and operations through the implementation of International Air Transport Association (IATA) Safety Audit for Ground Operations (ISAGO) standards
Airline Crew Scheduling
Domain
Manage crew requirements through efficient crew scheduling
Aircraft Take-Off Operations
Domain
Perform take-off roll in accordance with Standard Operating Procedures (SOPs) to ensure safe take-off operations
Airport Infrastructure and Facilities Maintenance and Design
Domain
Maintain and enhance airport infrastructure and facilities to meet operational and service standards of the airports
Leadership Development
Functional
Build a culture of strong leadership and drive initiatives to facilitate the development of leadership capabilities in the organisation
IT Quality Standards
Functional
Develop, review and communicate a clear, quality expectations and standards within an organisation that are aligned to the company's values and business objectives. This encompasses the setting and implementation of quality expectations for IT products and services delivered to both internal or external clients
Proposal Management
Functional
Research, strategise and draft business proposals to respond to business opportunities
Technical Analysis-Financial Securities
Domain
Apply and establish trading opportunities by using quantitative analysis generated from price and volume changes to determine decisions
Stakeholder Management
Functional
Plan and implement strategies to build and manage constructive and positive relationships with stakeholders
Project Feasibility Assessment
Functional
Assess the business environment and organisational capabilities to evaluate and determine the feasibility of a project
Data Governance-IT
Functional
Develop, implement and practice guidelines, laws, and regulations across the organisation for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches
Locomotive Maintenance
Domain
Implement preventive and corrective maintenance activities of locomotive
Programme Management
Functional
Manage multiple projects within the organisation to identify efficiencies of common policies, procedures and practices
Data Governance- GM
Functional
Establish standards and practices on data governing and review level of compliance with them
Project Management
Functional
Plan and manage all aspects of a project, including allocation of people resources, budget and time management, stakeholder engagement and problem resolution
Airfield Specialised Systems Maintenance and Design
Domain
Maintain and enhance airfield specialised systems to meet operational requirements of the airports
Runway Safety
Domain
Ensure safe airside operations to prevent runway incursions, excursions and confusions
Talent Capability Assessment
Domain
Develop talent assessment processes with assessment tools to evaluate employees’ capabilities
Drainage, Plumbing and Sanitary Systems Maintenance
Functional
Implement preventive and corrective maintenance of drainage, plumbing and sanitary systems
Flight Performance Data Calculation
Domain
Maintain accurate calculation of flight performance data and assess its implications on flight paths
Accident and Incident Response Management
Domain
Deploy appropriate tools, procedures and resources to respond to accidents and incidents efficiently
Cargo Load Planning
Domain
Develop cargo load plans to ensure safe and efficient loading and unloading of cargo
Airline Operations Management
Domain
Execute and manage operational activities to contribute to the commercial success of airlines
Product Marketing and Branding
Functional
Develop and implement product marketing strategies by leading sales data collection, segmentation, market research, product marketing idea development and optimisation. Implement product marketing strategies and recommend changes based on desired product and/or corporate positioning and branding
Financial Transactions
Functional
Prepare business documentation and cash balances
Stakeholder Engagement and Management
Functional
Manage stakeholder expectations and relationships through effective communication, negotiation and alignment of their needs with the organisation's or human resource (HR) objectives
Service Level Agreement Management
Domain
Assess performance of ground handling agents and form partnerships to deliver efficient ground handling, customer and passenger services
Flight Disruptions and Irregular Operations Management
Domain
Execute and develop plans to manage flight disruptions and irregular airline operations
Behavioural Analysis and Predictive Screening
Domain
Mitigate security threats by deploying behavioural analysis and predictive screening techniques
Process Improvement and Optimisation
Functional
Adopt process mining tools to discover critical processes and maximise these processes to achieve maximum efficiency in accordance with organisation procedures
Strategic Workforce Planning
Domain
Develop workforce strategies and plans to determine the manpower and capabilities needed for the future
Strategy Planning
Functional
Develop organisational strategies and policies by analysing the impact of internal and external influencing factors and seeking consultation from relevant stakeholders
Systems Design
Functional
Design systems to meet specified business and user requirements that are compatible with established system architectures, as well as organisational and performance standards
Inclement Weather Operations and Planning
Domain
Manage flight operations, airport activities and affected passengers during inclement weather conditions
Communication Backbone System Maintenance
Domain
Implement preventive and corrective maintenance activities of communication backbone system
Technology Application
Functional
Integrate technologies into business operations of the organisation to optimise efficiency and effectiveness of processes
Flight Planning
Domain
Plan cross-country flights according to regulatory and safety standards
Business Development
Functional
Identify new business opportunities to meet commercial objectives of the organisation
Communication Auxiliary Systems Maintenance
Domain
Implement preventive and corrective maintenance activities of communication auxiliary systems
Communication Power System Maintenance
Domain
Implement preventive and corrective maintenance activities of communication power system
Change Management
Functional
Initiate and facilitate organisational changes and business transformation initiatives
Public Health Evidence Collection and Analysis
Domain
Appraise, oversee, and promote the use of contextualised evidence collection and analysis in public health policies programmes, to support and inform interventions.
Process Improvement and Optimisation
Functional
Implement improvements to current processes to maximise efficiency and effectiveness of operations
Public Health Surveillance
Domain
Identify, interpret, and manage data and information to monitor public health interventions, while supporting decision-making.
Airline Distribution Channel Strategies
Functional
Develop and implement distribution channel strategies to increase market reach of airlines
Transport Management System Administration
Functional
Manage and administer process enforcement, analytics, and optimization of Transport Management System (TMS) for moving freight in all modes, including intermodal movements
User Experience Design
Domain
Conceptualise, project and make enhancement of the user's interaction and engagement with an IT product and/or service based on a robust analysis and understanding of the product and/or service's performance vis-a-vis the user's desired experience and outcomes. This involves creating wire frames to adequately guide and inform subsequent planning and development processes, and making enhancements to optimise the user's experience of the product and/or service
Strategic Planning
Functional
Develop organisational strategic plans and provide directions to the organisation
Public Health Policy Development
Domain
Document, evaluate, and develop public health policies for population health and well-being, taking into account the differing interests of stakeholders.
User Interface Design
Domain
Design user interfaces for machines and software, incorporating visual, technical and functional elements that facilitate ease of access, understanding and usage. This would involve adding, removing, modifying or enhancing elements to make the user's interaction with the product as seamless as possible
Stakeholder Management
Functional
Manage stakeholder expectations to ensure continuous levels of engagement by identifying and addressing needs, setting service standards and resolving issues in accordance with organisational procedures
Drafting
Functional
Knowledge and practiced ability to draft a communication in line with proposed decision, with correct form, right addressee and signatory, without making any noise whatsoever.
Litigation Management
Functional
Unfettered Knowledge of procedure to handle every types of court matters from Secretariat side and practiced ability to pass on zero error document to Law Officers
Public Procurement of Works
Domain
Role & Functions and in Public Procurement of Works
Public Procurement of Services
Domain
Role & Functions and in Public Procurement of Services
Public Procurement through Government e-Market Place (GeM)
Domain
Role & Functions in Public Procurement through GeM
competency goods
Domain
competency goods
Accountability
Behavioural
Attitude that showcases willingness to accept responsibility for self/ team's actions. A quality of being accountable for timely, cost-effective & quality results and also ensuring compliance with established set of rules & systems
Agility
Behavioural
Tolerance to ambiguity, embracing errors, ability to constantly change course towards a goal as required and ensuring speed in service delivery
Attention to Detail
Behavioural
Ensuring compliance to procedures, rules & guidelines and delivering work that is thorough, meticulous and devoid of errors.
Developing Others / People Development
Behavioural
Creates a positive environment for learning and hones others' ability to perform and contribute to the nation by providing learning through formal & informal channels.
Change Management
Behavioural
Flexibility & adaptability to change in order to successfully implement new initiatives and deliver quality results. Have a positive outlook towards change
Communication
Behavioural
Must be able to exchange information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
Logical Thinking
Behavioural
Understanding a situation or environment by putting the pieces together and identifying patterns that may not be obviously related. Connecting the dots while resisting stereotyping.
Conflict Management
Behavioural
Encouraging creative tension & differences in perspectives while minimizing the negative aspects of conflict. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
Consensus Building
Behavioural
Build consensus through give & take, open dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships. Gains cooperation from others to obtain information and accomplish goals.
People First / Citizen Centricity
Behavioural
Passion for serving people with special care for the marginalised and disadvantaged. Being approachable, welcoming, caring and rising above bias while interacting with people. Aligns public needs with organizational objectives and takes into account impact on citizens before taking any decision.
Decision Making
Behavioural
Takes well informed & timely decisions taking into account the relevant facts, data, risks and differing points of view.
Delegation
Behavioural
Assigning responsibilities and authority to the right employees taking their skill, interests and development into account. Following up on assigned tasks and providing guidance as and when needed.
Drive for Results
Behavioural
High Drive for achieving targets and competing against a standard of excellence.
Entrepreneurship
Behavioural
Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving services. Takes calculated risks to accomplish organizational objectives.
External/Org Awareness
Behavioural
Understands and keeps up-to-date on local, national, and international policies and trends
Initiative and Drive
Behavioural
Exceeding expectations while performing duties. Refusing to give up in the face of adversities. Remaining optimistic & persistent under pressure and bouncing ack quickly from any setbacks or failures.
Innovation and Creativity
Behavioural
Proposes new ideas & provides fresh insights into situations; diverges from conventional methods; aims to design and implement new or cutting edge programs/processes.
Leading Others
Behavioural
Ability to engage, energise, and enable the team to excel.
Networking and Partnerships
Behavioural
Working collaboratively, sharing information when required and building supportive, trusting and professional relationships with stakeholders and a wide range of people within and outside the Civil Service.
Planning and Organizing
Behavioural
Ability to plan, organise and monitor work with effective utilisation of resources such as time, money, and people.
Problem Solving
Behavioural
Understanding a situation by breaking it into small parts, organising information systematically and setting priorities.
Resourcefulness
Behavioural
Resourcefulness is figuring out how to get over, around, or through barriers to success, and then doing it.
Seeking Information/ Desire for Knowledge
Behavioural
An underlying curiosity to know more about things, people, or issue. This includes “digging” for exact information and keeping up-to-date with relevant knowledge.
Self-Awareness
Behavioural
Identifies one’s own emotional triggers and controls one’s emotional responses. Maintains sense of professionalism and emotional restraint when provoked, faced with hostility or working under increased stress. It includes resilience and stamina despite prolonged adversities
Self-Confidence
Behavioural
Belief in own capability to accomplish a task and being able to express confidence in dealing with challenging circumstances without being arrogant or boastful.
Strategic Orientation
Behavioural
Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
Office Management
Functional
The administration and enforcement of compliance of secretarial work in compliance with the updated manual of office procedures (CSMOP) towards effective and efficient administration
Handling Parliamentary Proceedings
Functional
Developing procedures, processes, and systems for effective publication of information in order to ensure smooth operation of parliamentary proceedings.
Noting and Drafting
Functional
Understanding and practice of drafting an appropriate written communication by analysing a note, in order to move a proposal forward for decision making based on available evidence, established rules and precedents.
Knowledge Management
Functional
Organize, analyse, and share knowledge in a way that is easy for employees to access in order to improve performance, anticipate risks, and cultivate a collaborative culture.
Regulatory Compliance
Functional
Ensure compliance with policy and procedures, and provide reasonable assistance to those who seek information. Demonstrates knowledge, applies, and guides others on RTI matters to maintain procedural compliance,
Scheme Management
Functional
Planning, developing, administering, implementing, monitoring and mitigating risks of central government schemes, ensuring that they provide the benefits to the intended citizens
Policy management
Functional
Policy implementation, identify areas for policy development as per present requirements, evaluate existing policies to determine their credibility and relevance.
Project Management
Functional
Planning, developing, administering, and monitoring central government projects, ensuring that they are implemented on time and that potential risks are mitigated.
Digital Fluency
Functional
Understand, identify, implement, and utilize digital tools/technologies so as to achieve organizational goals and collaborate effectively and efficiently.
Adherence to Vigilance Guidelines
Functional
Demonstrate and apply knowledge, and guide others on vigilance matters to maintain procedural compliance, identify malpractice / corruption prone spots, and adhere to established systems and procedures related to vigilance.
Coordination and Integration
Functional
Demonstrate the ability to coordinate, collaborate and engage with multiple stakeholders in the Ministerial, Departmental and Organizational ecosystem for enhancing effectiveness, efficiency, flexibility, equity, overcome institutional constraints and gain general acceptance of stakeholders.
Workplace health and safety
Functional
Embed good health, safety and wellbeing effectively in workplace to ensure alignment with the needs of employers, as well as comply with national and international standards and policies on workplace safety and health.
Budget Management
Functional
Preparation, forecast, and manage the budget for a specific organisation, period of time and/or project, in order to create a financial plan aligned to the performance objectives of the Ministry, Department or an Organization.
Process Optimization
Functional
Establish mechanisms in the Department / Organization to maximise efficiency of operations of processes and drive agility.
Public Service Transformation
Functional
Recognises and leverages the need for innovations that will systematically enhance public service delivery, by converting challenges into opportunities for change.
Risk Management
Functional
Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices.
Monitoring and Evaluation
Functional
Gather information and undertake qualitative and quantitative assessments in order to determine the progress of a project or a set of activities towards pre-specified goals and objectives, and to highlight any positive or adverse impact which can hamper the slated goals.
Environment, Sustainability and Governance
Functional
Understand the impact of departmental strategies on the environment and undertake actions to enhance the sustainability of strategies, action plans, policies and associated schemes.
Information security
Functional
Demonstrate the ability to utilize tools and techniques within the department / organization for protecting information against potential risks and adopting strategies protecting sensitive information from unauthorized activities, including inspection, modification, recording, and any disruption or destruction.
Learning and Development
Functional
Has the ability to identify learning and development requirements in the MDO and facilitate in capacity building at individual, division level and departmental/organizational level.
Train Derailment Mechanism
Functional
Understand the concept of Gradual derailment of a train
Goverment E Marketplace (GeM)
Functional
Goverment E Marketplace (GeM)
Goverment E Marketplace (GeM)
Functional
Goverment E Marketplace (GeM)
Control of Pollution
Domain
Learning about technologies pertaining to control of air, water and soil pollution, including industry specific cleaner technologies. Knowledge on the prevailing technologies for control of pollution, the operating principles, the required infrastructure, maintenance requirements and the emerging technologies including best available techniques.
Waste management and Resource Efficiency
Domain
Understanding the principles of resource efficiency and circular economy. Classification of wastes such as Electronic Waste, Hazardous Waste, Solid Waste, Bio Medical Waste, Plastic Waste, Construction and Demolition Waste, Waste Batteries, Waste Tyre, Solar Panels, End of Life Vehicles, etc. Approach for waste management including collection, handling, treatment, recycling, utilisation and disposal. Policies, regulations, technologies, practices, tools for environmentally sound management of wastes and use of secondary resources.
Space Applications
Functional
Understand basics & overview of various space applications