Competencies

577 items

Unit Load Devices Operations

Domain

Implement and develop standards for the handling, deployment and maintenance of Unit Load Devices (ULDs)

Data Management

Functional

Prepare, structure and manage human resource (HR) data and information to assist in the analyses of business and HR issues

Data Governance-Learning

Functional

Develop and implement guidelines, laws, and regulations across the organisation for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches in a range of complex, ambiguous or multi-faceted contexts

Crisis Management

Domain

Apply strategies designed to enable an organisation to deal with disruptive events by planning for responses to potential crises, establishing monitoring systems and training systems, communicating both internally and externally, and leading recovery processes

Data Analytics System Design

Functional

Integrate the use of data analytics in the production environment for the identification of bottlenecks and system improvements

Data Storytelling and Visualisation

Functional

Combine data insights, and dynamic visual displays with illustrative and interactive graphics and narrative representative formats to present patterns, trends, meanings, messages and analytical insights from data or new concepts in a strategic manner

Cyber Risk Management

Domain

Develop cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstration of the business risks associated with these loopholes and provision of risk treatment and prioritisation strategies to effectively address the cyber-related risks, threats and vulnerabilities identified to ensure appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework

Data Mining and Modelling

Domain

Establish and deploy data modelling techniques to support narrative and predictive analytics efforts and identify trends and patterns for simulation and forecasting purposes

Contract Management

Functional

Formalise contracts and/or service level agreements with providers of products and services including measure and manage supplier performance and fulfilment of agreed-upon service level agreements. This includes resolution of contractual issues and maintenance of vendor and/or provider relationships

Cargo Loading and Unloading Administration

Domain

Manage cargo loading and unloading activities to and from the aircraft in accordance with loading plans and Standard Operating Procedures (SOPs)

Technology roadmapping

Functional

Understand, recognise, design, and visualise a technology roadmap to plan for new and existing technology-focused solutions in the government.

Artificial Intelligence Application

Functional

Understand and apply artificial intelligence (AI) to technological artifacts, while assessing its benefits and challenges.

Change Management

Functional

Understands, contributes and drives the implementation of change management processes required for effectively supporting, planning, implementing, evaluating and sustaining change.

Climate-Resilient Development

Domain

Identify, evaluate, select, implement, and adjust actions to reduce climate vulnerabilities and improve development outcomes.

Tax Computation

Functional

Compute Goods and Services Tax, and tax liabilities

Sustainable Energy Infrastructure Design

Domain

Identify, plan and design urban sustainable energy-efficient public infrastructure.

Forestry Livelihood Management

Domain

Understand the need, importance of designing, managing, conserving and repairing forests and associated resources (forest-dependent SMEs) for human and environmental benefits.

Tax Controversy Management

Domain

Respond to tax queries from the authorities with completeness, relevance and accuracy

Passenger Information Systems Management

Domain

Implement and manage effective Passenger Information Systems (PIS) to provide relevant and timely information to passengers and members of the public

Cash Flow Reporting

Functional

Maintain business units’ cash flow reports by consolidating data and performing analysis on cash inflow and outflow

Livelihoods Design

Domain

Design and advocate for livelihood interventions that respond appropriately and ethically to various needs, including but not limited to psychosocial and mental health, social, and financial.

Gender Equality

Domain

Understand, identify, and advocate for gender equality in development programmes, through the design and implementation of gender strategies.

Data Analytics

Functional

Apply data extraction and analytic methods to analyse and evaluate financial and non-financial information and provide business intelligence

Rambabau Vadali

Domain

Rambabu Vadali

Involuntary Exit Management

Domain

Establish and implement frameworks, guidelines, policies and processes to manage involuntary exits

Job Analysis and Evaluation

Domain

Define and evaluate job requirements and expectations against specific metrics, structures or systems

Industry Networking

Domain

Establish broad external networks to enhance the organisation's value proposition and access to a community of professionals and potential candidates

Intellectual Property Management

Domain

Evaluate, determine and implement organisational intellectual property rights to mitigate potential infringement

Group Dynamics Facilitation

Domain

Assess group profile and dynamics to inform learning facilitation and group interaction approaches

Health and Wellness Programme Management

Domain

Develop and implement employee health and wellness programmes to promote a healthy and productive workforce

Labour Relations Management

Domain

Manage labour relations to support, enhance and strengthen the relationships amongst trade unions, work councils and employee forums

Financial Acumen

Domain

Exercise financial insight to establish budgets for human resource (HR) activities and monitor HR operations and outcomes against financial plans

Environmental Planning

Domain

Identify, assess and recommend future actions and development proposals that have environmental implications to improve the quality of the environment and the health and welfare of people

Scenario Planning

Functional

Understand and develop scenario plans to anticipate and solve for risks and uncertainties the Indian government might face, while managing social interests and government priorities.

Data collection and analysis

Functional

Proactively collect, clean, analyse, and communicate data from a range of stakeholders and sources to reach a conclusion and support decision making.

Environmental Impact Assessment

Domain

Demonstrates knowledge of environmental impact assessments in order to oversee and administer EIA processes that help determine the environmental impact of a proposed activity/project.

Public Sector Transformation and Innovation

Functional

Recognises and leverages the need for innovations that will systematically transform the public sector in India, by converting challenges into opportunities for change.

Environmental Legislation

Domain

Understand and demonstrate knowledge in the interpretation and application of environmental legislations in India, to ensure environmental protection and conservation in the short, medium, and long-term.

Ethics

Functional

Understand and apply ethics in the public sector, to solve ethical dilemmas and ensure prevalence of public sector values.

Institutional Governance

Functional

Applies institutional governance frameworks to strengthen state capacity, while focusing on transparent and accountable public sector governance and institutions.

Programme Implementation

Functional

Describe, draft, and develop programme implementation plans, to achieve predetermined outcomes, objectives, and long-term goals.

Gender and Environment

Domain

Understand, define, and advocate for issues located at the gender-environment intersection, with a focus on identifying and addressing gender gaps in environmental impact management.

Self-Confidence

Behavioural

Belief in own capability to accomplish a task and being able to express confidence in dealing with challenging circumstances, without being arrogant or boastful.

Voluntary Exit Management

Domain

Establish and implement frameworks, guidelines, policies and processes to manage voluntary exits

Employee Relationship Management

Domain

Strengthen employee relationships and facilitate resolutions to conflicts and disputes

Employer Branding

Domain

Facilitate programmes to communicate Employee Value Proposition to new hires and prospective hires into the organisation

Employee Engagement Management

Domain

Drive employee engagement programmes to facilitate commitment from employees to organisational values, vision and objectives

Employee Mobility Management

Domain

Establish policies to facilitate employee movements according to legal, organisational and professional requirements and guidelines

Diversity and Inclusion Management

Domain

Develop strategies and programmes to create an diverse and inclusive workplace where individual differences are accepted and respected

Executive Remuneration Management

Domain

Manage the design and implementation of executive remuneration for executives of the organisation

Digital Marketing and Communication

Domain

Develop digital outreach plans and marketing collaterals to communicate and enhance the organisation's employer brand

Cyber Security

Functional

Understand the aspects of cyber security, uses of various security practices, develop awareness of cyber security threats and evangelise safe and secure cyber resource usage

Commitment to the Organisation

Behavioural

Aligns behaviours and interests with the needs and goals of the organisation.

Internet of Things Management

Functional

Understand, identify, interpret, and develop IoT solutions towards pre-determined objectives, and improve existing processes.

Emerging Technology

Functional

Knowledge of developments and new applications of emerging technologies and their benefits, challenges, and applications to government processes.

Gender Sensitivity

Functional

Knowledge and application of theoretical and practical approaches to developing and sustaining gender sensitivity processes required for gender mainstreaming.

Human Resource Systems Management

Functional

Establish and manage effective and efficient human resource (HR) management systems

Crisis Situations Management/Disaster Management

Functional

Effectively identifie, support, manage, and lead crisis/disaster situation teams and plans.

Employee Communication Management

Domain

Formulate overall employee communication strategies and facilitate conversations to ensure effective and timely dissemination of pertinent information to employees

Impact measurement

Functional

Define, identify, develop, and manage impact measurement processes to reflect the reality of projects and programs.

Project Integration

Functional

Identify, define, combine and coordinate different processes and activities with project management process groups.

Project Planning

Functional

Identify, adapt, and streamline project deliverables by accounting for risks and planning for contingencies to help the team implement and close projects

Project Risk Identification

Functional

Identify, prepare and assess for internal and external risk impacting the project using a situational analysis framework to mitigate negative effects and maximise positive effects for project success.

Applied Statistics

Functional

The collection, management, analysis, and interpretation of data, using statistical tools, with the aim of evaluating the effectiveness of policies

Human Resource Service Quality Management

Functional

Develop and implement human resource (HR) service management frameworks, incorporating service quality standards, agreements and metrics

Enterprise Architecture

Domain

Operationalise a business strategy on the planning and development of business structures and models to facilitate the evolution of a business to its desired future state. This involves the review and prioritisation of market trends, evaluation of alternative strategies, as well as the strategic evaluation and utilisation of enterprise capability and technology to support business requirements

Organisational Analysis

Domain

Evaluate factors that can affect the organization’s performance as well as strategically assessing the organization’s own resources and potential for improvement

Baggage Security Screening Operations

Domain

Screen baggage in accordance with 100 percent Hold Baggage Screening (HBS) standards to facilitate detection and prohibition of explosives and security threats

Air Cargo Operations Management

Domain

Manage and implement processes and activities to build and develop air cargo operations

Organisational Strategy Development

Functional

Influence the organisation's business strategies from the perspective of human resource (HR) and workforce capability

Data Protection Management

Functional

Develop and implement a Data Protection Management Programme to comply with the Personal Data Protection Act 2012

Embedded Systems Interface Design

Domain

Design and set up interface and interconnections from or among sensors, through a network, to a main location, to enable transmission of information

Marketing Strategy Development

Functional

Perform market research to determine the ideal marketing strategy and positioning of products/servoces

Aircraft Emergency Management

Domain

Command and control aircraft during emergency situations in accordance with Safety and Emergency Procedures (SEP)

Service Branding and Coaching

Domain

Execute service brand guidelines and drive strategies to enhance the organisation’s service brands and value propositions

Organisational Diagnosis

Domain

Analyse organisational state and climate to diagnose issues and identify ways to optimise organisation effectiveness

Data Ethics

Functional

Apply legal and ethical principles in the collection, use, storage and disposal of data

Environment and Social Governance

Domain

Understand the latest industry and/or client standards regarding Environment and Social Governance (ESG) and undertake ESG research activities and document findings

Organisational Design

Domain

Develop and facilitate the implementation of organisational design to ensure its effectiveness and alignment with stakeholders' priorities

Manpower Planning

Functional

Develop and implement manpower plans to support strategic and operational needs

Crisis Management

Functional

Apply strategies designed to enable an organisation to deal with disruptive events by planning for responses to potential crises, establishing monitoring systems and training systems, communicating both internally and externally, and leading recovery processes

Vande Bharat Trainset technology

Functional

Understand the concept of Trainset and Distributed power rolling stock

Operational Risk Management

Functional

Develop and implement operational risk management strategies and structure to identify, measure, analyse, control, monitor and report on operational risks

Cybersecurity

Functional

Understand, develop and apply cybersecurity policies and procedures to ensure protection against cybersecurity risks and vulnerabilities, and to respond to cybersecurity breaches

Public Procurement of Goods

Domain

Role & Functions and in Public Procurement of Goods

Aircraft Landing Operations

Domain

Initiate aircraft descent, approach and landing in accordance with procedures and Air Traffic Control (ATC) instructions to ensure safe landing within the runway environment

Knowledge Management

Domain

Drive knowledge management through establishing, maintaining and improving processes and systems

Data and Statistical Analytics

Functional

Identify data sets for application of statistical techniques to analyse and interpret large complex data to uncover trends or patterns in order to locate and define new process improvement opportunities

Financial Modelling

Domain

Develop financial models and valuation models to arrive at a valuation conclusion

Organisational Design

Domain

Develop and facilitate the implementation of organisational design to ensure its effectiveness and alignment with stakeholders' priorities

Succession Planning

Functional

Develop succession strategies for critical roles in alignment with organisation’s strategic direction and priorities

Geoinfromatics

Domain

Create, organize, manage and analyze geospatial data

Baggage Handling Operations

Domain

Manage overall baggage handling operations according to safety standards and Standard Operating Procedures (SOPs)

IT Strategy

Functional

Plan, develop and communicate effective inward- and outward-facing IT strategies, solutions and action plans, driven by environment scanning and assessment of the business' future needs and long-term strategic direction. This involves devising internal management strategies and models to support and sustain IT transformations and alignment of IT investments and programmes with the strategy to optimise the business value from IT

Security Strategy

Domain

Establish the organisation's security vision, strategy and initiatives to ensure adequate protection of assets. This involves the planning, implementation and review of enterprise-wide security controls which includes policies, processes, physical infrastructure, software and hardware functions to govern and preserve the privacy, security and confidentiality of the organisation's information and assets

Embedded Systems Integration

Domain

Implement control systems to perform pre-defined tasks and also real-time monitoring for the real world

Organisational Culture Development

Domain

Facilitate the development of the desired organisational culture in alignment with the organisation's brand and business imperatives

Aircraft Turnaround Coordination

Domain

Conduct activities to prepare and turn around inbound aircraft for outbound flights

IT Governance

Functional

Set and monitor IT infrastructure, information, digital services and associated technology. This involves developing policies and practices to govern the organisation's approach toward handling and using IT products and services in order to ensure conformance with regulations and accountability in decision making in alignment with the business strategic plans and service standards

Track Tamping Vehicle Maintenance

Functional

Implement preventive and corrective maintenance activities of track tamping vehicle

Public Financial Management (PFM)

Functional

Understand, recognise, and evaluate the set of laws, rules, systems, and processes used by the central government to mobilise revenue, allocate public funds, undertake public spending, account for funds and audit results

Human Resource Advisory

Domain

Deliver human resource (HR) advisory and consultancy services to internal and external clients to meet their requirements

Networking

Functional

Identify and establish industry stakeholder relationships at all levels of business operations to further the organisation’s strategies and objectives

Infrastructure Design

Domain

Establish design policies and principles covering elements of connectivity, capacity, security, access, interfacing as well as the translation of that into the specifications, outline and design of IT infrastructure within the organisation, in order to support the business requirements

Trackside Automatic Train Control Equipment Maintenance

Functional

Implement preventive and corrective maintenance activities of Trackside Automatic Train Control equipment

Regulatory Policy

Functional

Able to understand, define, and support the development of sector-specific regulatory strategies to contribute to public policies, with a focus on evolving trends in India’s regulatory environment.

Innovation Management

Functional

Manage organisation's ability to respond to internal and external opportunities by using creativity to introduce new ideas, processes and products

Train Supervisory System Maintenance

Functional

Implement preventive and corrective maintenance activities of train supervisory system

Policy Development

Domain

Understand, examine, and forecast policy development cycles, specifically in India, to ensure alignment with government priorities.

IT Standards

Functional

Develop and review of standard operating procedures as well as service expectations for IT-related activities and processes. This includes the provision of clear guidelines for the organisation to carry out IT-related tasks in a manner that is effective, efficient and consistent with the IT service standards and quality standards of the organisation

Portfolio and Investment Risk Management

Domain

Manage relevant risks arising from investment and portfolio management activities to ensure compliance to regulations, investment guidelines and enabling investment objectives to be achieved

Scientific Communication

Domain

Interpret and communicate science themes to a range of audiences, to support decision-making, while influencing policy-agendas.

Vaccine Supplies and Logistics

Domain

Oversee, review and manage vaccine supplies and logistics systems to ensure efficient distribution of vaccines in order to prevent and control vaccine-preventable diseases.

Partnership Management

Functional

Build cooperative partnerships with inter-organisational and external stakeholders and leveraging of relations to meet organisational objectives. This includes coordination and strategising with internal and external stakeholders through close cooperation and exchange of information to solve problems

Health Programme Evaluation

Domain

Understand, propose, and oversee healthcare-specific programme evaluations, to improve health systems, programmes, and organisational performance aligned with the Indian Public Health Standards.

Health Strategy Plans

Domain

Develop, review, and oversee health strategy plans to monitor the progress of national health policies, schemes, and missions, while supporting key stakeholders.

Ground Handling Services and Operations Management

Domain

Identify and manage activities to process passengers, cargo, baggage and supplies for flight operations

Procurement

Functional

Develop and apply procurement processes related to the solicitation of technology services through external providers. This includes the review of proposals, setting of vendor selection guidelines, risk assessment through appropriate audits and tests and selection of external service providers based on stipulated evaluation criteria

Policy Implementation

Functional

Support and drive policy implementation to create appropriate policy systems that align government priorities.

Financial Transaction Modelling

Domain

Develop financial models and valuation models to arrive at a valuation conclusion

Policy Implementation and Revision

Functional

Identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies

Policy Analysis

Functional

Understand, gather, and evaluate qualitative and quantitative evidence to conduct relevant policy analyses, to support public policy processes.

Emergency Response Planning

Domain

Plan emergency response procedures to manage incidents and accidents at the airside, terminals and landside

Process Improvement and Optimisation

Functional

Establish systems to discover critical processes and maximise these processes to achieve maximum efficiency in accordance with organisation procedures

Health Project Management (PM)

Domain

Understand, support, and evaluate project management methodologies in public healthcare projects, to eliminate bottlenecks while solving key healthcare challenges.

Customer Relationship Management

Domain

Initiate and drive activities to enhance customer relationships and brand loyalty for the organisation

Performance Management

Functional

Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment

Health Research Proposal Development

Domain

Define, develop, and evaluate healthcare research proposals, to investigate challenges that may arise while identifying areas of interest in public health.

Travel Information System Maintenance

Functional

Implement preventive and corrective maintenance activities of travel information system

Customer and Passenger Handling and Care

Domain

Manage delivery of customer and passenger services to meet ground services standards of airlines

Monitoring and Surveillance

Functional

Develop and conduct checks and observations to assess adherence to statutory regulations and standards, thoroughness of compliance controls and monitor for irregular activities.

Computational Modelling

Domain

Develop, select and apply algorithms and advanced computational methods to enable systems or software agents to learn, improve, adapt and produce desired outcomes or tasks. This also involves the interpretation of data, including the application of data modelling techniques to explore and address a specific issues or requirements

Video Surveillance System Maintenance

Functional

Implement preventive and corrective maintenance activities of video surveillance system

Channel Management

Domain

Manage new and existing distribution channels for financial services products and services to ensure channel performance and effectiveness

Trainborne Automatic Train Control Equipment Maintenance

Functional

Implement preventive and corrective maintenance activities of trainborne Automatic Train Control equipment

Tax Compliance

Functional

Evaluate tax computations and systems to ensure compliance with statutory tax obligations

Airside Driving

Domain

Operate vehicles at the airside and verify functionality of vehicles

Infrastructure Strategy

Functional

Develop a robust strategy and plan for defining and managing a future-ready IT infrastructure, optimising its capacity, availability and synchronisation to enable an organisation's business operations. This involves evaluating infrastructure models and options for infrastructure components, managing infrastructure investments and facilitating the transformation toward the desired future infrastructure model

Taxation Laws

Domain

Analyse impact of evolving tax legislation on business environment

Emergency risk communication

Domain

Support, streamline, and evaluate emergency risk communication strategies to communicate risk in a timely manner, while building trust amongst affected populations.

Route Forecasting and Development

Functional

Identify flight routes for airlines through the detailed study of airline performance, route profitability, competitors, revenue potential and future business strategies

Baggage Services Management

Domain

Manage all baggage service operations to deliver baggage to and from aircraft

Sustainability Management

Domain

Plan, develop and roll out of an organisation-wide sustainability strategy. This includes the assessment of the organisation's utilisation and/or consumption of energy and other resources, vis-a-vis the availability and stability of supply sources and external best practices and standards in sustainability. This also includes the on-going monitoring and tracking of energy and/or resource-consumption over time, to identify impact on the organisation's internal and external environment as well as potential improvements in energy- or resource- efficiency.

Ventilation System Maintenance

Functional

Implement preventive and corrective maintenance of ventilation system

Airside Safety

Domain

Develop and execute airside safety policies to promote a safer working environment at the airside

Aircraft Movement Management

Domain

Direct aircraft on the ramps by using appropriate manual and systems cues

Health Emergency Detection and Assessment

Domain

Categorise, asses, and oversee health risk assessments to detect the results and implications of a public health threat, while communicating with relevant stakeholders.

Change Management

Functional

Manage organisational change management systems to drive organisational success and outcomes by preparing, equipping and supporting adoption of change

Cargo Receipt and Inspection

Domain

Process the receipt of cargo in accordance with established guidelines and Standard Operating Procedures (SOPs)

Tax Risk Management

Domain

Review tax risk frameworks to ensure risks are minimised and managed properly

General Principles of Expenditure

Domain

General Principles related to Expenditure and Payment of Money (GFR)

Public Health Communication

Domain

Prepare, evaluate and administer communication strategies to inform and influence individual and community decisions that affect public health outcomes

Data Analytics

Functional

Organise and analyse structured or unstructured data to create insights systematically

Integrated Finance Division

Domain

Role and Functions of Integrated Finance Division (IFD)

Human Factors Management

Functional

Identify and mitigate risks of aviation incidents and/or accidents caused by human factors

Food Waste Management

Domain

Manage activities for the disposal of food waste in aircraft and central kitchens

Public Health Emergency Coordination

Domain

Coordinate and mobilise resources and responsibilities to address all aspects of a public health emergency management cycle, while ensuring consistent communication with emergency response stakeholders.

Gender-sensitive Disaster Risk Management (DRM)

Domain

Understand, define, and integrate gender sensitive policies and practices into disaster risk management projects.

Education for Health and Wellbeing - Programme Development

Domain

Understand, develop and promote public health programs and strategies to educate and influence beliefs, practices and norms of school systems and local communities to ensure children and young people have access to safe, inclusive and health-promoting learning environments.

Climate Change and Health

Domain

Understand and describe the impact of climate change on human health, to enhance climate resilience, adaptation, and mitigation efforts.

Service Challenges

Functional

Develop a framework to manage and mitigate service challenges and feedback from customers

Prevention of Gender-based Violence (G-BV)

Domain

Understand, describe, and promote integration of gender-based violence (G-BV) principles within development projects, with a special focus on violence against women and girls (VAWG).

Human-Robot Collaboration

Functional

Implement Human-Robot Collaboration (HRC) applications to enhance the efficiency and effectiveness of work processes

Climate Change Policy Design

Domain

Plan and design climate change mitigation policy instruments (voluntary, regulatory, and market-based), geared towards climate-compatible development.

DevOps

Behavioural

Devops

Ground Support Equipment Maintenance

Domain

Manage Ground Support Equipment (GSE) serviceability and availability to meet operational requirements for ground handling services and operations

Tax Implications

Functional

Assess tax implication of changes in tax laws

Innovation Management

Functional

Manage organisation’s ability to respond to internal and external opportunities by using creativity to introduce new ideas, processes and products

Conflict Management

Functional

Build consensus, maintain the best interests of the organisation and utilise knowledge of conflict management techniques to diffuse tensions and achieve resolutions effectively

Integrated System Design and Application

Domain

Manage systems of interrelated computing devices and systems, mechanical and digital machines, objects and people to allow transfer of data over the network so as to support business requirements

Transfer Pricing

Domain

Determine the price for goods and services at which different divisions of a company transact with each other

Baggage Loading and Unloading Administration

Domain

Manage baggage loading and unloading activities to and from the aircraft in accordance with loading plans and Standard Operating Procedures (SOPs)

Multi-function Vehicle Maintenance

Domain

Implement preventive and corrective maintenance activities of multi-function vehicle

Airline Representation and Station Management

Domain

Enforce ground service standards of airlines through monitoring ground service activities and building partnerships with ground handling agents

Planning and Coordination

Behavioural

Ability to plan, organise and monitor work with effective utilisation of resources such as time, money, and people

Network Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of network systems

Business Needs Analysis

Functional

Identify and scope business requirements and priorities of the internal organisation and/or customer’s organisation, through rigorous information gathering and analyses as well as clarification of the solutions, initiatives and programmes to enable effective delivery. This also involves the development of a compelling and defensible business case and the articulation of the potential impact of the solution to the business

Rail Track Inspection

Functional

Plan, coordinate and perform inspection of rail tracks through on-site patrols

Cabin Preparation

Domain

Prepare and dress aircraft cabins for departures and ensure safety checks are carried out according to organisational standards

Airside Operations Management

Domain

Plan and coordinate airside operational activities to ensure compliance with airside safety standards

Technology Infrastructure Management and Integration

Functional

Evaluate latest available technologies to integrate into existing operations so as to improve customer service, reduce costs and streamline supply chains

Service Planning and Implementation

Functional

Develop and implement strategies and plans for the service operations

Asset and Liability Management

Functional

Address risks faced by financial institutions or banks due to mismatch between assets and liabilities by performing capital, liquidity, interest rate and balance sheet management.

Budgeting

Functional

Preparing organisational budgets to support short and long-term business plans through forecasting, allocation and financial policy setting

Service Challenges

Functional

Develop a framework to manage and mitigate service challenges and feedback from customers

Data Strategy

Functional

Develop a robust and coherent data strategy and support architectures, policies, practices and procedures that enable the organisation to manage and utilise data in an effective manner. This includes introduction of innovative ways of organising, managing and integrating the data of the organisation to ensure their viability and ability to drive business value. It also includes the setting of information storage, sharing, handling and usage protocols to support alignment with relevant legislation and business strategies

Learning and Development

Functional

Develop knowledge, skills and abilities of self or employees to support the capability development needs of the organisation

Technology and Systems Application

Functional

Apply and integrate evaluated technologies into the organisation’s operations or processes to achieve the desired outcomes

Market Research

Functional

Conduct market research to identify opportunities for enhancing product suites, services and revenue opportunities for the organisation

Load Control Documentation

Domain

Complete load control documents to facilitate aircraft loading

Book Building

Functional

Identify price options for shares and other securities based on potential investors’ interest levels, as determined by the generation, capture and record of investor demand and supply of subscription rates

Security Governance

Functional

Develop and disseminate corporate security policies, frameworks and guidelines to ensure that day-to-day business operations guard or are well protected against risks, threats and vulnerabilities

Rail Grinding Vehicle Maintenance

Functional

Implement preventive and corrective maintenance activities of rail grinding vehicle

Airport Collaborative Decision Making Model Application

Domain

Utilise the Airport Collaborative Decision Making (A-CDM) model to enhance airport operations and optimise the capacity of runways, terminals, gates and airspace

Flight Watching and Flight Following

Domain

Monitor conditions which may affect the planned completion of flights and propose actions to prevent disruptions to flights

Threat Analysis and Defence

Domain

Enable and conduct analysis of malicious threats, to examine their characteristics, behaviours, capabilities, intent and interactions with the environment as well as the development of defence and mitigation strategies and techniques to effectively combat such threats

Airline Marketing

Functional

Plan, develop and implement marketing concepts and campaigns for airlines to drive sales and build brand equity

Business Negotiation

Functional

Conduct negotiations to establish win-win outcomes for the organisation

Capital Expenditure and Investment Evaluation

Domain

Assess investments based on alignment with strategies, affordability, acceptable returns and prioritisation of options

Software Design

Functional

Create and refine the overall plan for the design of software, including the design of functional specifications starting from the defined business requirements as well as the consideration and incorporation of various controls, functionality and interoperability of different elements into a design blueprint or model which describes the overall architecture in hardware, software, databases, and third party frameworks that the software will use or interact with

Rail Track Maintenance

Functional

Implement preventive and corrective maintenance activities of rail track

Demand and Supply Analysis

Domain

Analyse and assess market dynamics to uncover demand and supply outlook of products to enable better positioning and identification of opportunities and suitability of offerings

Innovation Management

Functional

Create value and differentiation through new and improved processes, products and/or services

Technology Road Mapping

Functional

Plan short-term and long-term goals with specific technology solutions to help meet those goals in order to make capital out of future market needs

Platform Screen Door Maintenance

Functional

Implement preventive and corrective maintenance of Platform Screen Door

In-Flight Emergency Management

Domain

Administer Safety and Emergency Procedures (SEP) to handle in-flight emergency situations

Capital Management

Functional

Calculate capital adequacy ratios to determine capital buffers necessary for the bank or financial institution, while optimising returns on capital based on capital allocation strategies

Service Level Management

Functional

Plan, monitor and manage service provisions for the achievement of agreed service level targets

Consultation and Consensus Building

Behavioural

Ability to identify the stakeholders and influencers, seek their views and concerns through formal and informal channels. Build consensus through dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships.

Decision Making

Behavioural

Makes timely decisions that take into account relevant facts, tasks, goals, constraints, risks and conflicting points of view.

Delegation

Behavioural

Delegates responsibility with the appropriate level of autonomy so that others are free to innovate and take the lead.

Result Orientation

Behavioural

High drive for achieving targets and competing against a standard of excellence.

Risk Management

Functional

Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices

Ground Support Equipment Operations

Domain

Operate Ground Support Equipment (GSE) to provide ramp/technical ramp services to turn around aircraft according to flight schedules

Benchmarking

Domain

Compare organisational performance to other organisations and industries

Tax Advisory

Domain

Apply relevant and holistic tax advisories for better strategic management

Supervisory Control and Data Acquisition System Maintenance

Functional

Implement preventive and corrective maintenance activities of Supervisory Control and Data Acquisition system

Scheduling and Slot Coordination

Functional

Develop and manage airline schedules and slots by applying optimisation techniques

Learning Mode Design

Domain

Assess, design and integrate suitable learning modes to drive desired learning experiences

Learning and Development Strategy

Domain

Drive a learning and development culture with strategies to build the organisation's workforce capability

Learning Experience Delivery

Domain

Drive learning delivery activities to facilitate learning experiences, knowledge transfer and skills application

Service Leadership

Functional

Champion and role model the organisation’s service vision, mission and values

Digital Marketing

Domain

Develop, execute and evaluate digital marketing strategies and campaigns to promote online presence and deliver value proposition through the use of various digital marketing channels and platforms

Heavy Lifting Machinery Operation

Functional

Operate heavy lifting machinery and the appropriate deployment of machinery for maintenance activities

Food and Beverage Safety, Hygiene and Security

Domain

Execute and develop food and beverage safety, hygiene and security policies and procedures to reduce safety risks and contamination

Design Concepts Generation

Functional

Build preliminary ideas on innovative design concepts and different ways to address needs and opportunities of target stakeholders

Self Awareness and Self Control

Behavioural

Identifies one’s own emotional triggers and controls one’s emotional responses. Maintains a sense of professionalism and emotional restraint when provoked, faced with hostility or working under increased stress. It includes resilience and stamina despite prolonged adversities.

Research and Information Synthesis

Functional

Identify, source and interpret information from various sources to obtain deep understanding of specific field or area to identify patterns, uncover insights, integrate findings into recommendations and/or guide decision-making

Organisational Change Management

Domain

Establish change management strategies and policies to plan and facilitate the transition of employees, resources, business processes and operations to a desired end state in a manner that is seamless, sustainable and aligned with business objectives

Customer Service Delivery

Domain

Anticipate customer needs and provide quality customer services as ambassadors of the airports

Financial Planning

Functional

Evaluate and develop budget in line with organisation’s strategies and plans

Climate Finance

Domain

Plan, access, deliver, and monitor climate finance at the national level to reduce climate risks and contribute to sustainable development goals.

Strategy Planning

Functional

Develop organisational strategies and policies by analysing the impact of internal and external influencing factors and seeking consultation from relevant stakeholders

Programme Design

Functional

Understand, develop, sustain, and promote evidence-based program design using logical frameworks and theory of change concepts.

Financial Analysis

Functional

Analyse the financial statements and data to provide insights about the financial performance and position of the organisation over time

Problem Solving

Behavioural

Understanding a situation by breaking it into smaller parts, organising information systematically, and setting priorities

Learning Research Data Analysis

Domain

Analyse research data, interpret results generated and link them to the research question or related findings in scientific literature to derive new insights

Scenario planning and analysis

Functional

Identifies, drives, plans, and analyses scenarios as a matrix of uncertainties and complexities, using strategic management tools.

Financial Management

Functional

Ensure healthy finance to aid business growth and operations

Developing Others

Behavioural

Genuinely believes in others’ capabilities to develop and takes personal responsibility for their development. Creates a positive environment for learning and provides developmental opportunities for individuals and teams.

Research Design

Functional

Evaluate existing research literature to understand the existing body of knowledge, identify gaps or issues, translate them into research questions and design research studies to investigate and test hypotheses

Aircraft Load Planning

Domain

Plan aircraft loads with due consideration for regulatory requirements and safety standards

Internet of Things Application

Functional

Implement Internet of Things (IoT) technologies to drive efficiency and effectiveness of operations

Business Operational Planning

Functional

Plan detailed team/department level activities aligning to the organisation's long term goals

Health Promotion

Domain

Create, evaluate and communicate health promotion programs and strategies designed to enable people to increase control over and to improve, their health knowledge, attitudes, skills to reach a state of complete physical, mental and social well-being

Low Voltage Power Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of low voltage power systems

Financial Statements Analysis

Functional

Analyse financial statements in accordance with the applicable frameworks

Property and Infrastructural Planning

Domain

Understand, assess and design property and infrastructure plans in order to meet national and international infrastructure development goals, and contribute to public welfare

Aircraft Performance Management

Domain

Conduct post-flight analysis to develop optimal flight performance parameters

Design Thinking Practice

Functional

Manage design thinking methodologies and processes to solve specific challenges for the organisation, and guide stakeholders through the phases of inspiration, empathy, ideation and implementation

Productivity and Innovation Strategy (PSI)

Functional

Plan and manage innovative systems to evaluate the productivity in an organization, in order to conduct a diagnosis and formulate innovative strategies

Risk Assessment

Functional

Perform assessment of risks, including fraud risks, through understanding the client’s business

Rolling Stock Bogie Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock bogie

Financial Reporting

Functional

Prepare general-purpose financial statements and disclosure notes in accordance with applicable financial reporting framework

Team-Working

Behavioural

Working together as a unit for the common goal. Building teams through mutual trust, respect and cooperation.

Carbon Pricing

Domain

Identify, develop and communicate carbon pricing policy with the aim of reducing greenhouse gas emissions in pursuance of national climate change mitigation goals, and aligning with the climate pledge in the Paris Agreement, 2015.

Organisation Management

Functional

Oversee and manage centre operations to drive operational excellence

Seeking Information

Behavioural

An underlying curiosity to know more about things, people, or issues. This includes ‘digging’ for exact information and keeping up-to-date with relevant knowledge.

Learner Profile Analysis

Domain

Assess learner demographics and learning styles to formulate learning design and delivery approaches

Learning and Development Programme Management

Domain

Establish and implement learning and development programmes and channels to facilitate employees' growth and capability building

Desire for Knowledge

Behavioural

Keen to learn new things and development which improves our skills and knowledge in day to day work.

Accreditation Structure Management

Domain

Design accreditation structures and award learning qualifications based on assessments of alignment with accreditation requirements

Learning Strategy Development

Domain

Develop learning strategy and philosophy to drive business performance

Ethical Culture

Functional

Foster strong ethical standards in accordance with the ethical principles, financial markets code of conduct, and market practices

Innovative Thinking

Behavioural

Open to change, approaches issues differently, offers alternate/out of the box solutions and strives for efficiency by working smartly.

Assessment Design and Implementation

Domain

Design and implement assessment methods and tools to evaluate learner progress

Learning Solution Design

Domain

Design and evaluate learning solutions which drive performance enhancement

Learning Space Design

Domain

Design learning environments aligned with desired learning experiences and outcomes

Workplace Optimisation

Functional

Plan and manage the work spaces to encourage collaboration and build organisation culture

Learning Experience Evaluation

Domain

Assess overall learning experiences to measure effectiveness and drive excellence across all learning activities

Organisational Event Management

Domain

Plan and manage the execution of organisation-wide and external events, including pre- and post-event activities

Organisational Strategising

Domain

Making management decisions to establish, review and refine strategic organisational objectives and policies through collation and analysis of relevant organisational and business information

Airfield Civil Infrastructure Maintenance and Design

Domain

Maintain and enhance airfield civil infrastructure to meet operational requirements of the airports

Flight Check-In Operations

Domain

Assist customers with flight check-in procedures to ensure a seamless and hassle-free process

Environmental Quality Monitoring (EQM)

Domain

Understand, assess and analyse the quality of environmental parameters in the preparation of environmental impact assessments and develop information for reporting to national policymakers, international forums and the public

Rolling Stock On-board Control Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock on-board control systems

Cloud Computing Application

Functional

Manage supply chains through cloud computing technologies in order to offer a collaborative framework with centralised storage and contact points, fewer visibility barriers, and opportunities to enact simplified, standardised processes

Rolling Stock Propulsion Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock propulsion systems

Business Planning

Functional

Translate organisational vision, mission and values into business operational plans as well as to review outcomes for continuous improvements

Operational Excellence

Functional

Analyse the effectiveness of human resource (HR) operations, processes and initiatives, and recommend improvement actions

Health Outcomes Measurement

Domain

Define, evaluate, and measure health outcomes to support evidence-based decision making towards pro-poor health approaches.

Signal Interlocking Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of signal interlocking systems

Business Opportunities Development

Functional

Identify new business opportunities to better meet the needs of existing markets and bring benefits to the organisation

Airport Safeguarding and Security

Domain

Develop and execute airport safety and security policies to promote a safe working environment and passenger experience

Career Framework Design

Domain

Establish career frameworks to provide pathways to facilitate employees' career development and progression within the organisation

Rolling Stock Power Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock power systems

Human Resource Strategy Formulation

Domain

Establish human resource (HR) strategies and priorities that are aligned with current and future business needs

Health Research Data Analysis

Domain

Applies public health tools and techniques to analyse public health data, to recommend specific actions towards improving health outcomes and reducing health disparities.

Policy Communication

Domain

Effectively articulate, communicate and persuade the citizens to participate in and meet public policy requirements

Third Rail Maintenance

Functional

Implement preventive and corrective maintenance activities of third rail system

Legal Drafting and Writing

Functional

Produce legal documents through the identification, application and presentation of relevant facts and laws to communicate specific messages in an organised and logical format

Airport Audit and Compliance

Domain

Audit airport operations to ensure alignment with world-class airport standards

Policy Design

Domain

Design policy responses using a range of tools, behaviours, and mechanisms, to solve policy problems.

Management of Public Organisations

Functional

Oversee management processes within the administrative system through the creation of an appropriate institutional framework for supporting, planning, implementing, and evaluating national plans to enable effective delivery of public services

Operational Excellence

Functional

Analyse the effectiveness of human resource (HR) operations, processes and initiatives, and recommend improvement actions

Resource Allocation

Functional

Support, determine, and adapt resource allocation to citizen priorities using relevant tools and techniques, while ensuring there is no under-utlisation of resources.

Engineering Standards Audit and Assessment

Domain

Assess engineering project documentation and outcomes to ensure compliance with established standards

Human Resource Practices Implementation

Functional

Implement of human resource (HR) practices by integrating local and international requirements, guidelines and best practices

Cabin Loading Activities

Domain

Implement cabin loading procedures to facilitate safe and efficient loading and storage of food, beverages and in-flight meals on aircraft

Gender and Energy

Domain

Understand, define, and contribute to planning and designing of energy policies to promote gender-equal impact.

Station Air-Conditioning Systems Maintenance

Functional

Implement preventive and corrective maintenance of station air-conditioning systems

Financial Statements Review

Functional

Review financial statements in accordance with applicable frameworks and regulatory requirements

Microeconomics

Functional

Understand microeconomic theory along with its applications and develop proficiency in econometric tools with the aim of designing effective policies

Public Health Systems

Domain

Plan, design, and implement policies focusing on assessing, and improving the overall public health systems

Human Resource Policies and Legislation Framework Management

Domain

Develop and review human resource (HR) policies and procedures against organisational needs, and in compliance to legislative, ethical and regulatory standards

Environmental Audits (EA)

Domain

Assess the environmental operations and procedures (for businesses, governments, or utility companies) to ensure compliance with environmental standards and suggest corrective measures accordingly

Policy Stakeholder Engagement

Functional

Identify, plan and involve community engagement to implement actions/policy designed to better serve the public while making efficient use of limited public resources.

Signalling Auxiliary Devices and Equipment Maintenance

Functional

Implement preventive and corrective maintenance activities of signalling auxiliary devices and equipment

Management Decision Making

Functional

Make financial decisions based on management reports

Reflective Practice

Domain

Support, interpret, and streamline reflective practices at the workplace, to encourage professional development.

Assessment Instrument Design

Domain

Understand theory and practice of assessment methodologies; design competency-based assessment instruments across both behavioural and functional competencies; run reliability and validity tests in a tech-based implementation environment.

Ground Services Training Delivery

Domain

Manage the delivery of ground services training to ensure adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) of airlines

Cargo Transit and Transhipment Management

Domain

Administer documentation and storage of transit and transhipment cargo before shipments to final destinations

Rolling Stock Auxiliary Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock auxiliary systems

Personnel and Equipment Operational Readiness

Domain

Maintain and enhance operational readiness of personnel and equipment to respond to emergency situations in line with established performance standards

Data Management

Functional

Prepare, structure and manage human resource (HR) data and information to assist in the analyses of business and HR issues

Customer Acquisition Management

Functional

Identify, develop, and monitor customer acquisition strategies to promote growth and convert audiences to potential customers.

Strategy Implementation

Functional

Evaluate the impact of critical business functions, conduct situational analysis and formulate, review and refine business function strategies

Rolling Stock Air-conditioning and Ventilation Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock air-conditioning and ventilation systems

Public Health Ethics

Domain

Document, support, and apply public health ethics for decision-making processes, while prioritising the role of cultural, social, and behavioural factors associated with ethics.

In-Flight Customer Services

Domain

Provide quality customer services to ensure comfort and safety of passengers during flights

Cargo Tracking Systems Administration

Domain

Administer and enhance cargo tracking systems to monitor cargo movements during flights and transhipments

Compliance Mindset Development

Functional

Design and deliver training materials on regulatory compliance topics to spread awareness and encourage adoption of a compliance mindset and behaviours

Service Excellence

Functional

Develop a service framework to manage and address service challenges as well as collaborate with relevant partners to deliver service excellence

Contingent Workforce Management

Domain

Develop and implement organisational strategies and plans to manage contingent workforce effectively

Service Branding and Coaching

Functional

Develop strategies to enhance the organisation’s service brand and value proposition

Competency Framework Development

Functional

Design and develop competency frameworks, ensuring that human resource (HR) programmes are aligned to support their application across organisation levels and functions

Account Management

Functional

Manage, maintain and grow the sales and relationships with a specific customer or set of accounts. This includes in-depth customer engagement, relationship-building and provision of quality solutions and service to address customers' needs efficiently and generate revenue.

Contract Development and Management

Domain

Manage contract creation, evaluation, negotiation, tendering to maximise operation and financial performance of an organisation

Research Data Management

Domain

Identify, evaluate and present public health data to provide practical insights towards improving public health systems and supporting decision-making processes.

Competency Framework Development

Domain

Design and develop competency frameworks within organisation, ensuring that human resource (HR) programmes are aligned to support their application across organisation levels and functions

Business Requirements Mapping

Functional

Map business requirements to existing processes to identify gaps or opportunities for possible solutions and evaluate impact of solutions against requirements to propose adjustments as needed

Transport Management System Administration

Domain

Manage and administer process enforcement, analytics, and optimization of Transport Management System (TMS) for moving freight in all modes, including intermodal movements

Conduct and Behaviour Management

Domain

Manage the conduct and behaviour of the employees according to the organisation's code of conduct, values, ethics and disciplinary procedures

Rolling Stock Brake Systems Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock brake systems

Service Coaching

Functional

Coach staff to deliver service in accordance with organisation’s service vision, mission and values

Behavioural Finance

Domain

Examine the psychological, social, cognitive and emotional factors in investment

Benefits Management

Domain

Manage the implementation, review and administration of benefits to employees

Rolling Stock Car Body Maintenance

Functional

Implement preventive and corrective maintenance activities of rolling stock car body

Emerging Technology Synthesis

Functional

Monitor, gather data and identify emerging technology trends, developments, products, services and techniques for integration. In addition, perform cost-benefit analysis and evaluation of their relevance, viability, sustainability and potential value add to the business.

Fire Prevention and Firefighting

Domain

Minimise the risk of fire and maintain operational readiness to respond to emergency situations involving structural fires

Career Coaching

Domain

Provide career coaching programmes to develop talent

Standard Operating Procedures Development

Functional

Implement and develop Standard Operating Procedures (SOPs) and enforce compliance with SOPs

Food and Beverage Quality Assurance Framework Development

Domain

Establish quality standards and safety requirements for food and beverages served during flights

Procurement

Functional

Prepare, contribute, and oversee procurement policies across their life-cycle, while identifying and solving bottlenecks through IT and other tools.

Customer Relationship Management Operations

Domain

Manage and analyse customer data to foster long-term relationships with customers and drive sales growth

Data Design

Domain

Specify and create a data structure or database model, including the setting of various parameters or fields that can be modified to suit different structured or unstructured data requirements, the design of data flow, as well as the development of mechanisms for maintenance, storage and retrieval of data based on the business requirements

Audit and Compliance

Functional

Develop compliance processes and audit strategy for the organisation to review adherence to statutory regulatory and standards. Assessment and enhancement of the thoroughness of compliance and/or governance processes and organisation's internal controls to align with changing compliance standards. This also includes the actual conduct and/or performance of audit activities

Behaviour Change Facilitation

Domain

Drive mindset shifts and behaviour changes to sustain learning initiatives and interventions

Compensation Management

Domain

Manage the implementation, review and administration of compensation to employees

Stakeholder Management- Contracts

Functional

Manage stakeholder expectations and needs by aligning those with requirements and objectives of the organisation. This involves planning of actions to effectively communicate with, negotiate with and influence stakeholders

Risk Management

Functional

Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices

Rail Operations Enhancement Management

Domain

Formulate rail operations strategies built on rail systems fundamentals, principles and knowledge to drive enhancement of service operations and performance excellence

Service Information and Results

Functional

Acquire and analyse data and information to enhance the organisation’s service performance

Regulatory Compliance

Functional

Develop, enforce, implement and practice regulatory compliance activities to ensure compliance to legislative and regulatory requirements

Workplace Performance Diagnosis

Domain

Assess workplace, organisational and industry context to drive workplace performance

Product/Service Quality Assurance

Functional

Develop, implement and monitor practice of clear quality expectations and standards aligned to the organisation's values and business objectives

Regulatory Compliance

Functional

Comply with policies, procedures, and external regulations

Passenger Train Operations

Functional

Operate passenger train and respond to degraded and emergency train operations in accordance to regulatory and organisational requirements

Security Governance & Risk Compliance

Functional

Develop and disseminate corporate security policies, frameworks and guidelines to ensure that day-to-day business operations guard or are well protected against risks, threats and vulnerabilities

Regulatory and Legal Advisory

Domain

Provide advice to business and management stakeholders on regulatory compliance and legal matters related to support business decision making

Leading Others

Behavioural

Ability to engage, energise and enable the team to excel.

Automatic Fare Collection Sales Devices Maintenance

Domain

Implement preventive and corrective maintenance activities of Automatic Fare Collection (AFC) sales devices

Automatic Fare Collection Gate Maintenance

Domain

Implement preventive and corrective maintenance activities of Automatic Fare Collection gates

Solution Architecture

Domain

Design or refine a solution blueprint or structure to guide the development of IT solutions in hardware, software, processes or related components, to meet current and future business needs. The solution architecture developed may lead to broad or specific changes to IT services, operating models and processes, and should provide a framework to guide the development and modification of solutions

Airport and Airline Economics

Functional

Analyse factors affecting the performance of airports and/or airlines operations and recommend actions for improvements

Regulatory Risk Assessment

Functional

Analyse the impact of latest global regulatory developments and relevant laws on organisation’s risk exposure and the overall financial services industry

Integrity

Behavioural

Consistently behaves in an open, fair, and transparent manner; honours one’s commitments; and works to uphold the Public Service Values.

Cabin Hygiene and Cleanliness

Domain

Perform in-flight cleaning to maintain cabin hygiene and cleanliness according to organisational standards

Ground Support Equipment Safety Audit Inspections

Domain

Perform safety audit inspections on Ground Support Equipment (GSE) to ensure they are functioning according to specifications of Original Equipment Manufacturers (OEMs) and established safety standards

Wealth Planning Administration

Functional

Manage, review and administer proposed wealth planning tools and/or structures, in accordance with the organisation's policies and procedures and wealth planning laws and regulations

Project Management

Functional

Perform planning, organisation, monitoring and control of all aspects of an IT programme and the strategic utilisation of resources to achieve the objectives within the agreed timelines, costs and performance expectations. In addition, the identification, coordination and management of project interdependencies, ensuring alignment with and achievement of business objectives

Risk Management

Domain

Develop and implement risk management plans to support the continuity of business operations and services

Business Financial Management

Functional

Manage organisation’s short-term and long-term financial needs. This involves reviewing organisation’s financial risk position and refining the finance and financial risk philosophy of the organisation.

Quality Assurance

Functional

Apply quality standards to review performance through the planning and conduct of quality assurance audits to ensure that quality expectations are upheld. This includes the analysis of quality audit results and setting of follow-up actions to improve or enhance the quality of products, services or processes

Wildlife Hazard Management

Domain

Manage wildlife within and around the airports to prevent wildlife strikes

Programming and Coding

Functional

Develop technical capabilities to understand, design and write instructions to be processed by computers as software programmes to achieve desired outcomes

Recruitment Channel Management

Domain

Evaluate recruitment methods to establish the most effective channels in sourcing, selecting and securing candidates

Policy Implementation and Revision

Functional

Identify priority areas for policy development and evaluate existing policies to determine currency and relevance before implementing policies

Qualitative Analysis

Domain

Formulate research questions and hypotheses, identify qualitative data sources for analysis of securities and provide investment recommendations based on analysis

Engineering Contract Management

Domain

Analyse and develop tender requirements to define engineering contract structures, terms and financials

Stakeholder Management

Functional

Effectively build, engage, sustain, and manage relationships with stakeholders to ensure successful outcomes for short-term and long-term objectives.

Project After Action Review (AAR)

Functional

Plan, conduct and assess the lessons learned from past successes and setbacks around a particular project with the goal of improving future performance

Budgeting

Functional

Support, prepare, forecast, and manage the budget for a specific organisation, period of time and/or project, in order to create a financial plan.

Project Administration

Functional

Understand, maintain, and handle the administrative functions of a project to deliver a successful outcome.

Train Fare and Ticket Management

Functional

Implement fare and ticket management, operations and enforcement in accordance to Fares and Tickets Regulations

Public Health Resource Management

Domain

Identify, allocate, and manage resources for public health projects, policies, and schemes, to ensure health outcomes are achieved in a timely manner.

Workplace Learning Delivery

Domain

Implement workplace learning delivery approaches and solutions to drive performance improvement

Financial Planning and Budget Management

Functional

Maximise cost efficiency of organisational operations through financial planning, budget management and optimisation of operations

Engineering Safety and Security Standards

Domain

Design and execute safety and security policies to promote safe working environments for engineering projects

Attention to Detail

Behavioural

Having an underlying drive to being thorough and meticulous and to comply with procedures, rules, guidelines, and standards. Digs deeper and strives to reduce uncertainties and errors.

Budget Analysis

Functional

Read, interpret, and evaluate budget documents to understand and evaluate the underlying intent of a budgetary policy.

Import and Export Documentation Administration

Domain

Manage and execute documentation processes to facilitate the import and export of air cargo shipments

Professional and Business Ethics

Functional

Foster strong ethical standards and resolve ethical conflicts in accordance with the relevant principles and processes

Technology Integration

Functional

Integrate new and emerging technology products, services and developments to enhance human resource (HR) operations and service delivery

Train Depot Control Management

Functional

Facilitate train depot activities through effective management of depot control operations

Aircraft Weight and Balance Calculation

Domain

Maintain accurate aircraft weight and balance calculations to ensure safe and efficient aircraft operations

Taking Accountability

Behavioural

Takes ownership for outcomes (successes or failures) while addressing performance issues fairly and promptly.

Project Resource Planning

Functional

Develop and assess project resource plans to ensure optimal resource utilisation.

Total Rewards Philosophy Development

Domain

Establish organisation-wide total rewards philosophy, strategies and mechanisms for various employee groups to incentivise the desired behaviours

Project Quality Management

Functional

Understand and apply the three processes of project quality management (quality planning, assurance, and control) in monitoring project metrics against goals, to ensure continuous improvements.

Call Centre Management

Domain

Implement and manage call centre operations to address queries and needs of customers

Wagon Maintenance

Functional

Implement preventive and corrective maintenance activities of wagons

Project Scheduling

Functional

Draft, evaluate, and align project schedule with project plan, to incorporate time management processes that will help organise and execute tasks.

Track Access Management

Domain

Monitor and facilitate track access with relevant security and protection measures at appropriate zones in accordance to organisational and regulatory requirements

Project Scoping

Functional

Develop project scope statements that include key activities, resource, timelines, and deliverables, to ensure the project is accomplished in a timely manner.

Strategic Human Resource Management

Functional

Establish strategies, policies and principles aligned to business objectives and leverage on organisational culture to enhance integration and maximisation of employee contributions

Talent Management

Domain

Drive talent management strategies and programmes to identify, develop, review and retain talent to meet the current and future organisational needs

Technology-enabled Learning Delivery

Domain

Implement and integrate learning technology to facilitate learning experiences

Airport Operations Management

Domain

Manage interconnected airport functions including aircraft operations, airside activities and landside maintenance

Programming and Coding

Domain

Develop technical capabilities to understand, design and write instructions to be processed by computers as software programmes to achieve desired outcomes

People First

Behavioural

Passion for serving people with special care for the marginalized and disadvantaged. Being approachable, welcoming, caring and rising above all biases while interacting with people. Understands the needs of the people and constantly strive to improve the services.

Automatic Fare Collection Auxiliary Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of Automatic Fare Collection (AFC) auxiliary systems

Project Management

Functional

Execute projects by managing stakeholder engagement, resources, budgets and resolving problems

Strategic Thinking

Behavioural

Ability to understand the dynamic internal and external environment and its impact. Responds to the opportunities and challenges for the betterment of the society.

Kitchen Production Scheduling

Domain

Manage production of in-flight meals based on airline and flight requirements

Strategic Service Excellence

Functional

Establish strategies and operating principles to consistently meet and manage customer's expectations in order to support business requirements

Rail Operations Control Management

Functional

Manage rail operations and control to achieve and enhance rail service continuity and reliability

Train Station Operations Management

Functional

Manage the operations of train stations to achieve rail service continuity, safety and reliability

Product Management

Functional

Create and manage a product roadmap, involving the ideating, planning, forecasting, marketing and management of a product or a suite of products throughout stages of its lifecycle, from its conceptualisation to market entrance and eventual phasing-out. This includes the creation of a new product idea or concept and definition of the product strategy based on a projection of its potential benefits to the customer as well as the review of product performance against milestones and targets set.

Organisational Awareness

Behavioural

Understanding of the organisation’s mandate, structure, policies, processes, norms and its interface with other organisations. It also includes an understanding of the organisation’s informal structures, power dynamics, and constraints.

Dangerous Goods Management

Domain

Manage handling of dangerous goods in accordance with regulatory requirements

Fire Protection Systems Maintenance

Domain

Implement preventive and corrective maintenance of fire protection systems

Inquiry-based Instruction

Domain

Discuss, investigate and designs inquiry-based learning through 5E learning cycle to induce critical high-level conceptual thinking capacity in students.

Data Visualisation

Functional

Implement contemporary techniques, dynamic visual displays with illustrative and interactive graphics to present patterns, trends, analytical insights from data or new concepts in a strategic manner for the intended audience

Selection Management

Domain

Facilitate the development and implementation of selection strategies and processes to recruit suitable candidates for the organisation

Network Planning and Operations

Functional

Establish profitable flight networks for airlines through optimising airline fleet deployment, adjusting frequency of schedules and identifying optimal departure and arrival times

Cabin Safety Management

Domain

Assess and manage the safety of aircraft cabins through surveillance and safety checks

Airport Service Quality Management

Domain

Implement and drive improvements in service quality standards at the airports

Skills Framework Adoption

Domain

Drive the adoption, integration and implementation of Skills Frameworks and their components in business and human resources activities throughout the organisation

High Voltage Power Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of high voltage power systems

Financial Investment Analysis

Functional

Evaluate organisations’ profitability and financial health through analysing its financial reports to determine its performance and investment suitability

Data Sharing

Functional

Assess the value of data to achieve a competitive advantage and business objectives

Food and Beverage Services

Domain

Prepare and serve food and beverages to passengers according to meal sequence flow and organisational quality standards

Digital Technology Adoption and Innovation

Functional

Develop digital technology enhancement projects to support the organisational objectives

Hazard and Risk Control and Policy Management

Domain

Apply systematic and objective approaches for hazard identification and risk assessment to manage workplace hazards effectively

Engineering Train and Rolling Stock Operation

Domain

Operate engineering train, rolling stock and on-board equipment to support maintenance operations

Service Innovation

Functional

Establish service innovation strategies and develop operating systems, policies and processes to support service excellence and innovation

Macroeconomic Analysis

Domain

Evaluate impact of external factors on the organisation

Escalator and Travelator Maintenance

Functional

Implement preventive and corrective maintenance of escalator and travelator

Airline Revenue Management

Functional

Develop and implement pricing strategies and revenue management models to maximise airlines revenues

Heavy Crane Vehicle Maintenance

Functional

Implement preventive and corrective maintenance activities of heavy crane vehicle

Digital Course Development

Domain

Design, develop and deliver an e-learning course that matches learners’ needs by incorporating effective engagement and assessments strategies to capture the level of expertise the learner as obtained from the course.

Audit Frameworks

Domain

Develop quality assurance frameworks to meet regulatory requirements

Passenger Movement Management

Domain

Manage passenger movements to enable efficient and smooth airport operations

Flight Deck Communications

Domain

Communicate with Air Traffic Control (ATC), flight crew members and ground personnel using Crew Resource Management (CRM) techniques, conduct flight preparation activities and set up flight decks for take-off

Ground Support Equipment Failure Analysis

Domain

Examine malfunctioning Ground Support Equipment (GSE) to identify and rectify the causes of failures

Operational Excellence

Domain

Analyse the effectiveness of human resource (HR) operations, programmes and initiatives, and recommend improvement actions

Organisational Impact Analysis

Domain

Assess the impact of learning solutions and interventions on organisation's desired outcomes and identify ways to enhance learning effectiveness

Learning Technology Design

Domain

Design learning technologies to enhance learning experience and delivery

Onboarding

Domain

Facilitate onboarding programmes to enable the integration and engagement of new hires into the organisation

Financial Transactions

Functional

Prepare business documentation and cash balances as well as perform payments, collections and remittances in accordance with applicable frameworks and regulatory requirements

Coaching and Mentoring

Domain

Develop and implement coaching and mentoring approaches to address learner developmental needs

Conceptual Thinking

Behavioural

Understanding a situation or environment by putting the pieces together and identifying patterns that may not be obviously related. Connecting the dots while resisting stereotyping.

Aircraft Manual Handling

Domain

Operate aircraft to ensure smooth and safe handling during all phases of flights

Digital Technology Environment Scanning

Domain

Evaluate the digital technology environment and the impact of digital technology development

Engineering Project Management

Domain

Manage engineering projects and work areas by setting objectives, project plans, methodologies and timelines to ensure successful outcomes

Initiative and Drive

Behavioural

Contributing more than what is expected in the job, refusing to give up when faced with challenges, and finding or creating new opportunities.

Organisational Impact Analysis

Domain

Assess the impact of learning solutions and interventions on organisation's desired outcomes and identify ways to enhance learning effectiveness

Public-Private-Individual Partnership Collaboration

Domain

Manage contracts between private entities and public agencies to maximise financial and operational performance and minimise risks

Performance Management

Domain

Establish organisation-wide performance management strategies to facilitate performance management, including identification of key performance indicators and employee performance assessment

FRACing process

Functional

Understanding and implementing the competency-driven engagement (C-DE) and FRACing processes, which look at the mapping of roles, activities, competencies, and knowledge resources for every position in the government.

Crisis Communication and Media Management

Functional

Manage communications with the media and/or relevant stakeholders during crises to maintain a positive image of the organisation

Cargo Warehousing Operations

Domain

Plan and coordinate warehousing activities to ensure efficient and safe transportation of cargo to and from aircraft

Business Negotiation

Functional

Engage in negotiations to reach and create outcomes which support the commercial objectives of the organisation

Research Findings Communication

Domain

Communicate the research findings effectively to the relevant audiences using communication methods in accordance to established standards in the scientific community

Lift Systems Maintenance

Functional

Implement preventive and corrective maintenance of lift systems

Food and Beverage Quality Audit and Assessment

Domain

Audit and assess the quality of in-flight meals to enhance food and beverage quality and safety

Data Collection and Preparation

Functional

Collect human resource (HR) data from employees for the purpose of generating business and HR insights

Baggage Lost and Found Operations

Domain

Provide quality services and execute appropriate actions to ensure timely delivery and recovery of lost baggage

Emergency and Security Communication Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of emergency and security communication systems

International Air Transport Association Safety Audit for Ground Operations Implementation

Domain

Maintain safety and reduce risks in ground handling services and operations through the implementation of International Air Transport Association (IATA) Safety Audit for Ground Operations (ISAGO) standards

Airline Crew Scheduling

Domain

Manage crew requirements through efficient crew scheduling

Aircraft Take-Off Operations

Domain

Perform take-off roll in accordance with Standard Operating Procedures (SOPs) to ensure safe take-off operations

Airport Infrastructure and Facilities Maintenance and Design

Domain

Maintain and enhance airport infrastructure and facilities to meet operational and service standards of the airports

Leadership Development

Functional

Build a culture of strong leadership and drive initiatives to facilitate the development of leadership capabilities in the organisation

IT Quality Standards

Functional

Develop, review and communicate a clear, quality expectations and standards within an organisation that are aligned to the company's values and business objectives. This encompasses the setting and implementation of quality expectations for IT products and services delivered to both internal or external clients

Proposal Management

Functional

Research, strategise and draft business proposals to respond to business opportunities

Technical Analysis-Financial Securities

Domain

Apply and establish trading opportunities by using quantitative analysis generated from price and volume changes to determine decisions

Stakeholder Management

Functional

Plan and implement strategies to build and manage constructive and positive relationships with stakeholders

Project Feasibility Assessment

Functional

Assess the business environment and organisational capabilities to evaluate and determine the feasibility of a project

Data Governance-IT

Functional

Develop, implement and practice guidelines, laws, and regulations across the organisation for the handling of data at various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data breaches

Locomotive Maintenance

Domain

Implement preventive and corrective maintenance activities of locomotive

Programme Management

Functional

Manage multiple projects within the organisation to identify efficiencies of common policies, procedures and practices

Data Governance- GM

Functional

Establish standards and practices on data governing and review level of compliance with them

Project Management

Functional

Plan and manage all aspects of a project, including allocation of people resources, budget and time management, stakeholder engagement and problem resolution

Airfield Specialised Systems Maintenance and Design

Domain

Maintain and enhance airfield specialised systems to meet operational requirements of the airports

Runway Safety

Domain

Ensure safe airside operations to prevent runway incursions, excursions and confusions

Talent Capability Assessment

Domain

Develop talent assessment processes with assessment tools to evaluate employees’ capabilities

Drainage, Plumbing and Sanitary Systems Maintenance

Functional

Implement preventive and corrective maintenance of drainage, plumbing and sanitary systems

Flight Performance Data Calculation

Domain

Maintain accurate calculation of flight performance data and assess its implications on flight paths

Accident and Incident Response Management

Domain

Deploy appropriate tools, procedures and resources to respond to accidents and incidents efficiently

Cargo Load Planning

Domain

Develop cargo load plans to ensure safe and efficient loading and unloading of cargo

Airline Operations Management

Domain

Execute and manage operational activities to contribute to the commercial success of airlines

Product Marketing and Branding

Functional

Develop and implement product marketing strategies by leading sales data collection, segmentation, market research, product marketing idea development and optimisation. Implement product marketing strategies and recommend changes based on desired product and/or corporate positioning and branding

Financial Transactions

Functional

Prepare business documentation and cash balances

Stakeholder Engagement and Management

Functional

Manage stakeholder expectations and relationships through effective communication, negotiation and alignment of their needs with the organisation's or human resource (HR) objectives

Service Level Agreement Management

Domain

Assess performance of ground handling agents and form partnerships to deliver efficient ground handling, customer and passenger services

Flight Disruptions and Irregular Operations Management

Domain

Execute and develop plans to manage flight disruptions and irregular airline operations

Behavioural Analysis and Predictive Screening

Domain

Mitigate security threats by deploying behavioural analysis and predictive screening techniques

Process Improvement and Optimisation

Functional

Adopt process mining tools to discover critical processes and maximise these processes to achieve maximum efficiency in accordance with organisation procedures

Strategic Workforce Planning

Domain

Develop workforce strategies and plans to determine the manpower and capabilities needed for the future

Strategy Planning

Functional

Develop organisational strategies and policies by analysing the impact of internal and external influencing factors and seeking consultation from relevant stakeholders

Systems Design

Functional

Design systems to meet specified business and user requirements that are compatible with established system architectures, as well as organisational and performance standards

Inclement Weather Operations and Planning

Domain

Manage flight operations, airport activities and affected passengers during inclement weather conditions

Communication Backbone System Maintenance

Domain

Implement preventive and corrective maintenance activities of communication backbone system

Technology Application

Functional

Integrate technologies into business operations of the organisation to optimise efficiency and effectiveness of processes

Flight Planning

Domain

Plan cross-country flights according to regulatory and safety standards

Business Development

Functional

Identify new business opportunities to meet commercial objectives of the organisation

Communication Auxiliary Systems Maintenance

Domain

Implement preventive and corrective maintenance activities of communication auxiliary systems

Communication Power System Maintenance

Domain

Implement preventive and corrective maintenance activities of communication power system

Change Management

Functional

Initiate and facilitate organisational changes and business transformation initiatives

Public Health Evidence Collection and Analysis

Domain

Appraise, oversee, and promote the use of contextualised evidence collection and analysis in public health policies programmes, to support and inform interventions.

Process Improvement and Optimisation

Functional

Implement improvements to current processes to maximise efficiency and effectiveness of operations

Public Health Surveillance

Domain

Identify, interpret, and manage data and information to monitor public health interventions, while supporting decision-making.

Airline Distribution Channel Strategies

Functional

Develop and implement distribution channel strategies to increase market reach of airlines

Transport Management System Administration

Functional

Manage and administer process enforcement, analytics, and optimization of Transport Management System (TMS) for moving freight in all modes, including intermodal movements

User Experience Design

Domain

Conceptualise, project and make enhancement of the user's interaction and engagement with an IT product and/or service based on a robust analysis and understanding of the product and/or service's performance vis-a-vis the user's desired experience and outcomes. This involves creating wire frames to adequately guide and inform subsequent planning and development processes, and making enhancements to optimise the user's experience of the product and/or service

Strategic Planning

Functional

Develop organisational strategic plans and provide directions to the organisation

Public Health Policy Development

Domain

Document, evaluate, and develop public health policies for population health and well-being, taking into account the differing interests of stakeholders.

User Interface Design

Domain

Design user interfaces for machines and software, incorporating visual, technical and functional elements that facilitate ease of access, understanding and usage. This would involve adding, removing, modifying or enhancing elements to make the user's interaction with the product as seamless as possible

Stakeholder Management

Functional

Manage stakeholder expectations to ensure continuous levels of engagement by identifying and addressing needs, setting service standards and resolving issues in accordance with organisational procedures

Drafting

Functional

Knowledge and practiced ability to draft a communication in line with proposed decision, with correct form, right addressee and signatory, without making any noise whatsoever.

Litigation Management

Functional

Unfettered Knowledge of procedure to handle every types of court matters from Secretariat side and practiced ability to pass on zero error document to Law Officers

Public Procurement of Works

Domain

Role & Functions and in Public Procurement of Works

Public Procurement of Services

Domain

Role & Functions and in Public Procurement of Services

Public Procurement through Government e-Market Place (GeM)

Domain

Role & Functions in Public Procurement through GeM

competency goods

Domain

competency goods

Accountability

Behavioural

Attitude that showcases willingness to accept responsibility for self/ team's actions. A quality of being accountable for timely, cost-effective & quality results and also ensuring compliance with established set of rules & systems

Agility

Behavioural

Tolerance to ambiguity, embracing errors, ability to constantly change course towards a goal as required and ensuring speed in service delivery

Attention to Detail

Behavioural

Ensuring compliance to procedures, rules & guidelines and delivering work that is thorough, meticulous and devoid of errors.

Developing Others / People Development

Behavioural

Creates a positive environment for learning and hones others' ability to perform and contribute to the nation by providing learning through formal & informal channels.

Change Management

Behavioural

Flexibility & adaptability to change in order to successfully implement new initiatives and deliver quality results. Have a positive outlook towards change

Communication

Behavioural

Must be able to exchange information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.

Logical Thinking

Behavioural

Understanding a situation or environment by putting the pieces together and identifying patterns that may not be obviously related. Connecting the dots while resisting stereotyping.

Conflict Management

Behavioural

Encouraging creative tension & differences in perspectives while minimizing the negative aspects of conflict. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.

Consensus Building

Behavioural

Build consensus through give & take, open dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships. Gains cooperation from others to obtain information and accomplish goals.

People First / Citizen Centricity

Behavioural

Passion for serving people with special care for the marginalised and disadvantaged. Being approachable, welcoming, caring and rising above bias while interacting with people. Aligns public needs with organizational objectives and takes into account impact on citizens before taking any decision.

Decision Making

Behavioural

Takes well informed & timely decisions taking into account the relevant facts, data, risks and differing points of view.

Delegation

Behavioural

Assigning responsibilities and authority to the right employees taking their skill, interests and development into account. Following up on assigned tasks and providing guidance as and when needed.

Drive for Results

Behavioural

High Drive for achieving targets and competing against a standard of excellence.

Entrepreneurship

Behavioural

Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving services. Takes calculated risks to accomplish organizational objectives.

External/Org Awareness

Behavioural

Understands and keeps up-to-date on local, national, and international policies and trends

Initiative and Drive

Behavioural

Exceeding expectations while performing duties. Refusing to give up in the face of adversities. Remaining optimistic & persistent under pressure and bouncing ack quickly from any setbacks or failures.

Innovation and Creativity

Behavioural

Proposes new ideas & provides fresh insights into situations; diverges from conventional methods; aims to design and implement new or cutting edge programs/processes.

Leading Others

Behavioural

Ability to engage, energise, and enable the team to excel.

Networking and Partnerships

Behavioural

Working collaboratively, sharing information when required and building supportive, trusting and professional relationships with stakeholders and a wide range of people within and outside the Civil Service.

Planning and Organizing

Behavioural

Ability to plan, organise and monitor work with effective utilisation of resources such as time, money, and people.

Problem Solving

Behavioural

Understanding a situation by breaking it into small parts, organising information systematically and setting priorities.

Resourcefulness

Behavioural

Resourcefulness is figuring out how to get over, around, or through barriers to success, and then doing it.

Seeking Information/ Desire for Knowledge

Behavioural

An underlying curiosity to know more about things, people, or issue. This includes “digging” for exact information and keeping up-to-date with relevant knowledge.

Self-Awareness

Behavioural

Identifies one’s own emotional triggers and controls one’s emotional responses. Maintains sense of professionalism and emotional restraint when provoked, faced with hostility or working under increased stress. It includes resilience and stamina despite prolonged adversities

Self-Confidence

Behavioural

Belief in own capability to accomplish a task and being able to express confidence in dealing with challenging circumstances without being arrogant or boastful.

Strategic Orientation

Behavioural

Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.

Office Management

Functional

The administration and enforcement of compliance of secretarial work in compliance with the updated manual of office procedures (CSMOP) towards effective and efficient administration

Handling Parliamentary Proceedings

Functional

Developing procedures, processes, and systems for effective publication of information in order to ensure smooth operation of parliamentary proceedings.

Noting and Drafting

Functional

Understanding and practice of drafting an appropriate written communication by analysing a note, in order to move a proposal forward for decision making based on available evidence, established rules and precedents.

Knowledge Management

Functional

Organize, analyse, and share knowledge in a way that is easy for employees to access in order to improve performance, anticipate risks, and cultivate a collaborative culture.

Regulatory Compliance

Functional

Ensure compliance with policy and procedures, and provide reasonable assistance to those who seek information. Demonstrates knowledge, applies, and guides others on RTI matters to maintain procedural compliance,

Scheme Management

Functional

Planning, developing, administering, implementing, monitoring and mitigating risks of central government schemes, ensuring that they provide the benefits to the intended citizens

Policy management

Functional

Policy implementation, identify areas for policy development as per present requirements, evaluate existing policies to determine their credibility and relevance.

Project Management

Functional

Planning, developing, administering, and monitoring central government projects, ensuring that they are implemented on time and that potential risks are mitigated.

Digital Fluency

Functional

Understand, identify, implement, and utilize digital tools/technologies so as to achieve organizational goals and collaborate effectively and efficiently.

Adherence to Vigilance Guidelines

Functional

Demonstrate and apply knowledge, and guide others on vigilance matters to maintain procedural compliance, identify malpractice / corruption prone spots, and adhere to established systems and procedures related to vigilance.

Coordination and Integration

Functional

Demonstrate the ability to coordinate, collaborate and engage with multiple stakeholders in the Ministerial, Departmental and Organizational ecosystem for enhancing effectiveness, efficiency, flexibility, equity, overcome institutional constraints and gain general acceptance of stakeholders.

Workplace health and safety

Functional

Embed good health, safety and wellbeing effectively in workplace to ensure alignment with the needs of employers, as well as comply with national and international standards and policies on workplace safety and health.

Budget Management

Functional

Preparation, forecast, and manage the budget for a specific organisation, period of time and/or project, in order to create a financial plan aligned to the performance objectives of the Ministry, Department or an Organization.

Process Optimization

Functional

Establish mechanisms in the Department / Organization to maximise efficiency of operations of processes and drive agility.

Public Service Transformation

Functional

Recognises and leverages the need for innovations that will systematically enhance public service delivery, by converting challenges into opportunities for change.

Risk Management

Functional

Identify, evaluate and manage risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices.

Monitoring and Evaluation

Functional

Gather information and undertake qualitative and quantitative assessments in order to determine the progress of a project or a set of activities towards pre-specified goals and objectives, and to highlight any positive or adverse impact which can hamper the slated goals.

Environment, Sustainability and Governance

Functional

Understand the impact of departmental strategies on the environment and undertake actions to enhance the sustainability of strategies, action plans, policies and associated schemes.

Information security

Functional

Demonstrate the ability to utilize tools and techniques within the department / organization for protecting information against potential risks and adopting strategies protecting sensitive information from unauthorized activities, including inspection, modification, recording, and any disruption or destruction.

Learning and Development

Functional

Has the ability to identify learning and development requirements in the MDO and facilitate in capacity building at individual, division level and departmental/organizational level.

Train Derailment Mechanism

Functional

Understand the concept of Gradual derailment of a train

Goverment E Marketplace (GeM)

Functional

Goverment E Marketplace (GeM)

Goverment E Marketplace (GeM)

Functional

Goverment E Marketplace (GeM)