Conflict Management
Encouraging creative tension & differences in perspectives while minimizing the negative aspects of conflict. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
Type
Behavioural
COD
Department of Personnel and Training DoPT
Levels
Basic
Addresses employee concerns timely & effectively to minimize grievances
Provides accurate & factual information to avoid conflicts at a later stage
Proficient
Ensures a safe & fair work environment for the team
Hears from all sides involved before taking steps to resolve a conflict
Addresses sensitive issues with respect and ensures confidentiality is maintained
Advanced
Takes immediate action to address any behavioural issues
Manages conflict among team members by utilizing mediation techniques
Is a non-biased and objective mediator
Mitigates staff concerns regarding agency-wide issues by investigating allegations and taking appropriate action
Expert
Ensures all supervisors are sensitized towards dealing with controversial and sensitive issues
Resolves conflicts arising at the agency level due to competing objectives, limited resources, or differing perspectives